Lead customer service strategy and service standards across multiple business units and brands.
Drive technology modernization, including AI, to streamline workflows and enhance the customer experience.
Manage team leadership, performance measurement, and cross-functional collaboration to improve service quality.
The employer is a multi-brand organization seeking to unify its customer service operations. It values a fast-paced, entrepreneurial, and collaborative culture with a focus on innovation and employee contributions.
Lead the post-sale customer lifecycle including implementation, support, and health monitoring.
Build and lead customer support and implementation functions, establishing service levels and automation.
Partner with engineering on escalations and drive customer health metrics and reporting.
Atomic is an API-first B2B software company whose customers embed its products into their own applications. They are a remote-first organization with a focus on automation and operational excellence, currently building out their customer operations function.
Lead daily Customer Care operations and oversee Team Leaders to meet SLAs and ensure positive experiences.
Hire, coach, and manage remote teams; analyze data to improve processes and workforce alignment.
Collaborate with Clinical Operations and Client Account Management on prior auth calls and escalations.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We power benefits plans for millions of Americans using a secure Unified Claims Processing platform and AI-driven care delivery.
Manage, coach, and develop a team of Customer Success Managers, providing clear expectations and operational guidance.
Monitor team performance across KPIs tied to retention, adoption, engagement, and customer satisfaction.
Partner with sales, implementation, support, and product teams to ensure a smooth, cohesive customer experience.
SOCi is the leader in AI-powered marketing solutions for multi-location businesses, using its Genius AI to automate local marketing. Founded in 2012, it is trusted by nearly 1,000 top brands and has a fast-paced, collaborative culture.
Drive operational efficiencies aligned to KPIs like Net Retention Rate, On-Time renewals, and POV win-rate.
Wiz is a cloud security company that enables teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single context. It is one of the fastest-growing startups, trusted by over 65% of the Fortune 100, and now powered by Google, with a culture that values world-class talent.
Own end-to-end operational outcomes for institutional single-family rental clients, from onboarding through closing.
Act as the day-to-day operational contact for client stakeholders, coordinating across teams to resolve issues and drive results.
Build and validate AI-powered workflows for reporting, reconciliation, and exception management to improve efficiency.
This fast-growing, AI-driven real estate services company manages institutional single-family rental properties through the transaction lifecycle. It offers a collaborative, remote-first environment where employees own portfolio outcomes and build AI-enabled workflows.
Lead operational strategy across loan fulfillment, customer experience, and collections.
Improve verification efficiency, application-to-funding pull-through, and collections effectiveness.
Manage vendors, ensure compliance, and build a culture of operational excellence.
Happy Money is a consumer finance company that empowers people through simple, transparent loans funded by trusted financial institutions. It is a fully distributed US company with over $7 billion in loans originated to nearly 350,000 people.
Lead and coach 4-7 pooled CSMs to deliver measurable value across a large customer portfolio.
Build repeatable plays and operating standards for coverage, retention, and risk detection at scale.
Partner with Sales and Renewals to drive adoption, expansion, and excellence using data and automation.
We provide an Intelligent Network Operations platform that automates and simplifies how companies manage, secure, and optimize their networks. With teams globally, we build a workplace culture that values collaboration and integrity as much as innovation, and we are a Great Place to Work.
Own the full partner journey from sales handoff through implementation, adoption, and renewal.
Launch and scale Grower Concierge as its own business line, hiring and managing a seasonal team.
Define metrics, build repeatable playbooks, and serve as an executive partner for enterprise accounts.
FarmRaise helps farmers unlock programs that pay them for good stewardship, with a platform called Passport. We are a nimble, fast-moving team partnering with universities, government agencies, and major agribusinesses across North America.
Develop and execute strategic account plans that drive measurable value for enterprise customers.
Build trusted relationships with key stakeholders and lead renewal and expansion efforts.
Analyze customer data and collaborate cross-functionally to ensure seamless customer experiences.
RealPage provides software and analytics for real estate management. The company fosters an inclusive environment and offers competitive benefits to its employees.
Manage day-to-day operations and provide strategic direction for the Operations Team.
Oversee personnel actions including hiring, training, performance management, and compensation recommendations.
Collaborate with cross-functional teams and vendors to improve processes and resolve escalated issues.
HealthEquity empowers healthcare consumers by providing health savings accounts and financial solutions. The company values diversity, inclusion, and authenticity, fostering a culture where every person is valued.
Own the human-in-the-loop layer of HUD's customer operations across data suppliers and buyers.
Build trust and resolve contract, onboarding, and platform blockers by working with internal owners.
Turn recurring customer issues and feedback into better processes and lightweight systems.
HUD builds reliable, fair, and open infrastructure for AI data, making data valuable for creators and trustworthy for labs. The company is a fast-growing team of ~25 researchers, engineers, and operators backed by $16M from top VCs and YC (W25).
Lead end-to-end Tier 1 and Tier 2 contact center operations across Member, Broker, and Provider channels.
Manage a geographically distributed leadership team and build an inclusive, high-accountability remote culture.
Drive performance frameworks, workforce management, and technology strategy to scale service operations.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. Oscar fosters an inclusive, high-accountability remote culture and is an equal opportunity employer.
Own the strategy, performance, and P&L impact of the Backup Care network and fulfillment operation across children, adult/senior, and pet care.
Lead and scale the Enterprise Operations team responsible for caregiver sourcing, vetting, network adequacy, and day-to-day fulfillment.
Drive operational KPIs like fill rate, time-to-match, member satisfaction, and cost-per-fulfillment while partnering with Product, Engineering, and Sales.
Care.com is an enterprise care technology company that helps employers provide care benefits such as backup child, adult, and pet care to reduce absenteeism and support a resilient workforce. It operates as the B2B division powering CareBenefits by Care.com and partners with Fortune 500 companies across industries.
Lead and develop a remote team of 8–12 Client Support Coordinators through coaching and clear expectations.
Oversee daily support operations, manage escalations, and drive continuous improvement initiatives.
Leverage performance data and AI-enabled tools to streamline workflows and enhance customer satisfaction.
The company provides personalized customer support across phone, chat, and email, using AI-enabled tools and data science to improve service delivery. It fosters a remote, collaborative culture that values continuous improvement, accountability, and customer-focused decision-making.
Own daily operations for a Customer Support team across Phone, Email, Live Chat, and SMS, including coverage, queue health, and case quality.
Lead, coach, and develop Support Specialists through 1:1s, real-time coaching, and performance reviews, while serving as final escalation point.
Partner with leadership across Support, Product, and Engineering to improve tooling, routing, and processes, and drive team KPIs with data.
Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.
Leads a team focused on the sales lead process, marketing technology strategy, data analysis, and workflow project management.
Sets goals, mentors managers, and coordinates cross-functional initiatives to drive efficiency and operational results.
Owns the marketing technology stack, BI reporting, and process improvements to support effective decision making.
ConnectWise is a global software company whose suite helps 45,000+ technology solution providers manage business, sales, and service delivery. With 3,000+ colleagues worldwide, it fosters an inclusive culture that values unique contributions.
Lead the operational performance and continuous improvement of deployed AI support experiences and automation workflows.
Build and scale the Automated Operations capability, including governance, standards, and team development.
Partner with cross-functional teams to deliver measurable business outcomes and improve member and team member experiences.
HealthEquity empowers healthcare consumers by providing health savings accounts and related financial solutions. We are a mission-driven organization that values innovation, inclusion, and the personal growth of our team members.