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How You'll Make an Impact:
- Manage, coach, and develop a team of Customer Success Managers with clear expectations and feedback.
- Monitor performance KPIs tied to retention, adoption, engagement, and satisfaction.
- Partner with sales, implementation, support, and product for a cohesive customer experience.
What You'll Need to Succeed:
- 1–2 years of people management experience and 5+ years in Customer Success.
- Experience in the multifamily property industry with understanding of its dynamics.
- Strong analytical, organizational, and consultative communication skills.
What SOCi Provides:
- Comprehensive benefits including medical, dental, vision, and 401(k) match.
- Flexible work environment with flexible paid time off and quarterly wellness days.
- Empowering career growth in a fast-paced, collaborative culture.
SOCi
SOCi is the leader in AI-powered marketing solutions for multi-location businesses, using its Genius AI to automate local marketing. Founded in 2012, it is trusted by nearly 1,000 top brands and has a fast-paced, collaborative culture.