National Director, Customer Service

About the Role:

• The National Director, Customer Service will build and lead a unified customer service function across multiple brands and business units.
• This fully remote role focuses on strategy, standardization, performance measurement, and AI-driven modernization.

What You'll Do:

• Develop and implement a customer service strategy, service-level standards, and scalable operating practices.
• Oversee the selection and optimization of CRM systems, ticketing tools, and AI technologies to improve workflows and customer experience.
• Recruit, lead, and develop customer service managers while driving cross-functional collaboration and change management.

What We're Looking For:

• You have at least eight years of customer service leadership experience and a strong ability to influence senior stakeholders.
• You are comfortable with data, technology, and AI, and you thrive in a fast-paced, entrepreneurial environment.
• You are willing to travel up to 20% and are prepared to work independently from a home office.

Benefits:

• Comprehensive healthcare coverage including medical, dental, and vision insurance.
• Paid parental leave, paid time off, and holidays.
• Remote flexibility, professional development, and a collaborative inclusive culture.