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Responsibilities:
- Develop and execute a shared services strategy aligned with business objectives.
- Identify and implement best practices to standardize processes across call center teams.
- Lead change management initiatives for centralized service models and new technologies.
Required Skills and Experience:
- Bachelor's degree in Business Administration or related field.
- 10+ years in call center operations with 5+ years in senior leadership.
- Strong understanding of call center technologies, CRM/CTI, analytics, and AI.
Benefits:
- PTO, holiday pay, and holiday of choice.
- 401(k) match, life insurance, and short-term disability.
- Health, dental, and vision insurance with HSA and FSA options.