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Responsibilities:
- Own daily vendor operations and SLA compliance.
- Lead vendor performance reviews and root cause analysis.
Qualifications:
- 5+ years in contact center operations.
- WFM expertise and SaaS platform experience.
Compensation:
- Competitive pay, equity, and bonus potential.
- Health care, 401(k), paid time off, and parental leave.
Twilio
Twilio is a cloud communications company that empowers developers to build personalized customer experiences through innovative APIs. With hundreds of thousands of business customers and a remote-first culture, Twilio fosters global inclusion and a collaborative team environment.