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Lead the intake operation:
- Manage a large, multi-site intake team including supervisors and specialists across time zones.
- Own daily service levels, staffing coverage, and schedule adherence.
Manage nearshore/BPO partnerships:
- Own vendor relationships, SLAs, KPIs, and scorecards.
- Lead vendor selection, onboarding, and capacity planning.
Own performance and metrics:
- Define and track core intake KPIs like speed-to-lead, conversion, and quality.
- Build dashboards and run experiments to improve funnel performance.
Own the systems and process:
- Serve as operational owner of the intake tech stack including CRM, dialer, and e-signature.
- Design workflows and partner with cross-functional teams to optimize systems.
EvenUp
EvenUp uses AI to empower personal injury lawyers and victims to get the justice they deserve. The company is one of the fastest-growing vertical SaaS companies, backed by top VCs, and seeks talented, driven, and collaborative individuals to have a lasting impact.