Lead and direct daily operations of the customer support organization, designing interfaces and KPIs for superior service.
Drive continuous process improvement to enhance performance metrics like first contact resolution and resolution time.
Manage and optimize the Amazon Connect CRM system, incorporating AI and automation to scale efficiently.
Oxio is the world's first telecom-as-a-service platform, democratizing telecom for brands and enterprises. They are a rapidly growing startup with a diverse team, offering flexible work and a competitive compensation package.
Own end-to-end performance of your division, driving first response time, first contact resolution, and backlog health.
Coach and develop Managers into a strong, independent second line of leadership.
Serve as the operational partner for Quality, Automation, and WFM teams, ensuring new tools and programs work for frontline agents.
Eneba is building an open, safe, and sustainable marketplace for gamers, supporting close to 20 million active users. They focus on trust, safety, and market accessibility while scaling and diversifying their portfolio.
Lead and supervise daily operations team performance, ensuring accuracy and timeliness.
Handle complex client escalations, troubleshooting operational, payment, and technical issues.
Onboard, train, and coach team members while maintaining visibility over client cases.
We are a fast-growing international company focused on client support operations. Our small team culture emphasizes ownership, independence, and hands-on problem-solving.
Work with 500+ hot leads daily across Facebook, Instagram, Whatsapp, and Telegram to convert them into verified users.
Build trust and guide users through registration, verification, and initial setup to ensure successful onboarding.
Optimize the onboarding journey by improving conversion rates and minimizing drop-offs across the funnel.
SKELAR is a company focused on connecting high-quality users to support global expansion. They are a target-driven organization seeking proactive talents to manage and convert leads.
Own interview scheduling and candidate coordination across multiple time zones.
Manage offer generation, background checks, and pre-start operations.
Optimize the TA tech stack and lead process improvements.
The company is a B2B software provider. They are seeking a senior talent acquisition operations specialist to streamline hiring and offer career growth.
Owns end-to-end interview scheduling across multiple time zones, ensuring calendar alignment and timely confirmations.
Coordinates with hiring managers, recruiters, and external vendors to maintain alignment and close feedback loops.
Maintains ATS accuracy, monitors pipeline health, and supports process improvements to reduce scheduling cycle time.
AspenView Technology Partners specializes in creating high-performing nearshore IT teams for North American clients. They are a people-first, purpose-driven company with an inclusive culture blending U.S. innovation with Colombian heart.
Make outbound calls to qualified leads, engaging vacation rental owners and property managers with business context.
Handle inbound live chat to book product demonstrations and convert interest into high-value sales opportunities.
Maintain accurate CRM records and collaborate with Marketing and Sales Operations to refine outreach.
Lodgify is a fast-growing scale-up company leading the vacation rental industry, backed by $30M in funding. Based in sunny Barcelona, it has a team of 380+ people from over 60 nationalities, united by a passion for transforming short-term rentals.
Lead and manage a team of Workforce Management staff to ensure optimal coverage for 24/7 crisis services across US and Mexico.
Develop and maintain advanced forecasting models to predict contact volume across phone, chat, and text channels.
Collaborate with Crisis Services Operations to improve staffing strategies and conduct scenario planning for peak volumes.
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. With over 25 years of saving lives, the organization operates 24/7 crisis services, research, advocacy, education, and peer support programs with a diverse and mission-driven staff.
Handle inbound calls and inquiries with warmth, speed, and precision.
Run outbound follow-ups and reactivation campaigns via calls and texts.
Quote accurately, confirm details, keep CRM clean, and hit performance targets.
MaidThis is a fast-growing home services company with a fully remote operations and sales team. They support multiple markets with a focus on customer experience, accountability, and results.
Own Enterprise account territory design and SDR operations, driving forecast management and scalable sales processes.
Partner with leadership to launch AI agents and agentic workflows to improve pipeline generation and rep productivity.
Define KPIs, create dashboards, and use data to surface insights and make recommendations across the GTM team.
Outreach, founded in 2014, provides the only complete agentic AI platform for revenue teams, powering use cases across revenue motions. The company works with world-leading enterprises like Databricks, SAP, and Siemens, and fosters a culture of AI-first innovation and data-driven decision making.
Manage full-cycle recruiting including developing postings, sourcing, screening, and interviewing candidates.
Collaborate with hiring managers and HR to fill the recruitment pipeline and attract key talent.
Create a candidate pipeline for future needs and manage applicant tracking systems.
We support infrastructure and built assets, helping clients achieve higher performance and productivity. We are a passionate team with over 75 years of experience, offering regional expertise and operating confidently.
Make high-volume inbound and outbound calls to qualify leads and book appointments for contractors within minutes.
Follow up on unresponsive leads with a persistent cadence until they are worked or dropped.
Keep the CRM immaculate by logging every call, outcome, and next step to optimize ad spend.
Wonderly builds an all-in-one AI platform for service businesses like contractors and law firms, handling ads, CRM, and project delivery. With a $500M+ valuation and YC backing, the company fosters an intense, fast-paced culture for top talent.
Define and execute the long-term strategy for Affirm's global customer operations vendor network, balancing customer experience, operational efficiency, and compliance.
Partner with cross-functional teams to deploy AI and automation across servicing workflows within the vendor network to improve cost-to-serve and agent experience.
Lead a team of Vendor Managers, establish governance frameworks, and drive performance excellence across the global vendor ecosystem.
Affirm is reinventing credit to make it more honest and friendly, giving consumers flexibility to buy now and pay later without hidden fees or compounding interest. We are a publicly traded company with a remote-first culture, focusing on innovation and inclusivity.
Lead a Workforce Management team supporting 24/7 crisis intervention services across multiple channels and countries.
Develop advanced forecasting models, capacity plans, and scheduling strategies to optimize staffing and service coverage.
Partner with crisis services leadership to analyze data and implement improvements for operational efficiency.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to streamline recruitment and are a remote-first organization.
Monitor Retail and PAS interactions using Cresta-enabled scoring, manual validation, and live interaction reviews.
Analyze monitoring results, identify trends, and provide clear insights and recommendations to business partners.
Support quality standards through calibration sessions and contribute to continuous improvement efforts.
Oportun is a mission-driven financial services company that provides affordable credit and financial tools to underserved communities. With over $21.3 billion in credit provided, the company fosters a diverse, equitable, and inclusive culture.
Define and execute long-term global vendor strategy for customer operations, focusing on experience, efficiency, and innovation.
Lead vendor performance management and cross-functional initiatives to drive operational excellence and cost optimization.
Deploy AI and automation across servicing workflows to transform vendor partner outcomes and customer resolution.
Affirm is reinventing credit to make it more honest and friendly, giving consumers flexibility to buy now and pay later without hidden fees. As a leading fintech company, they focus on remote-first culture and competitive benefits, supporting employee growth and customer-centric values.
Field customer inquiries and respond to varying questions, issues, and concerns in innovative ways.
Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
Calmly resolve and de-escalate issues while tracking call information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, they are a force for good in their communities and for their clients.
Answer, screen, and route incoming calls to the appropriate team member and take messages or transfer calls to voicemail when staff are unavailable.
Log phone calls and upload documents into the online document management system, and provide clerical support including faxing, copying, and file organization.
Maintain regular communication with clients, obtain insurance coverage information, follow up on medical treatment, and request medical records from providers.
The Ward Law Group is an award-winning personal injury law firm dedicated to changing lives one client at a time. Recognized as one of the Best Places to Work for consecutive years, we foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make a meaningful impact.
Own delivery of the AHT reduction project, planning, running, and reporting on progress against target.
Lead the phone systems rollout as a discrete project, working closely with the AutOps team.
Run the complaints process end to end and lead a small team of direct reports, coaching them to hit targets.
Tem is rebuilding the energy transaction to make it transparent and fair, building the first AI-native infrastructure for buying, selling, and pricing electricity. With a $75 million Series B led by Lightspeed, the company is scaling internationally to bring fair access to low-cost electricity.
Lead day-to-day intake and case initiation operations, including work assignments, queue monitoring, and quality assurance.
Supervise, coach, and develop a team of Intake and Case Initiation Coordinators, providing clear expectations and feedback.
Collaborate with legal service providers, data teams, and project leadership to ensure efficient case movement from referral through handoff.
This organization is a federally funded legal services network that supports vulnerable populations through case management and legal services. It emphasizes collaboration, accountability, and continuous improvement in a fully remote, mission-driven environment.