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Role Overview:
- Lead support operations including BPO partner, Tier 1 Support, and Tier 2 NOC teams.
- Partner with internal functions and external partners to craft superior support experiences.
- Manage Amazon Connect platform, driving value through AI and automation.
Required Qualifications:
- BA/BS degree with 8-10 years experience, 5+ in managing global support teams.
- Experience with Amazon Connect, Amazon Q, and wireless telecom products highly desirable.
- Multilingual in English and Spanish, Portuguese is a plus.
What We Offer:
- Competitive salary and stock option incentive program.
- Company paid healthcare and flexible work arrangements.
- International organization with company retreats and a diverse team.
Oxio
Oxio is the world's first telecom-as-a-service platform, democratizing telecom for brands and enterprises. They are a rapidly growing startup with a diverse team, offering flexible work and a competitive compensation package.