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Key Responsibilities:
- Lead and supervise daily performance of the Operations team.
- Act as main escalation point for complex client or operational issues.
- Handle sensitive client conversations, troubleshoot issues, and coordinate with suppliers.
Requirements:
- 3+ years as Operations Manager, Customer Support Manager, or similar.
- Bilingual English (C2/C1) required; experience with Meta Ads preferred.
- Strong leadership, customer support, and problem-solving skills.
About the Position:
- 100% remote, Monday to Friday, 6:00 AM to 3:00 PM (GMT-3).
- Contractor role with competitive salary and growth opportunities.
- Take ownership of the department so senior management can focus elsewhere.
Not Specified
We are a fast-growing international company focused on client support operations. Our small team culture emphasizes ownership, independence, and hands-on problem-solving.