Define and execute the long-term strategy for Affirm's global customer operations vendor network, balancing customer experience, operational efficiency, and compliance.
Partner with cross-functional teams to deploy AI and automation across servicing workflows within the vendor network to improve cost-to-serve and agent experience.
Lead a team of Vendor Managers, establish governance frameworks, and drive performance excellence across the global vendor ecosystem.
Affirm is reinventing credit to make it more honest and friendly, giving consumers flexibility to buy now and pay later without hidden fees or compounding interest. We are a publicly traded company with a remote-first culture, focusing on innovation and inclusivity.
Own the full post-sale journey for AI agents deployed at credit unions, from implementation to ongoing performance management.
Design agent behavior with customers including conversation design, escalation rules, and negotiation boundaries.
Build the operating infrastructure, playbooks, and team for scaling the AI agent deployment function.
Clutch is a vertical SaaS company that builds AI agents for credit unions, starting with a collections agent. Backed by Andreessen Horowitz, the company operates with a direct, evidence-driven culture in a small, fast-moving team.
Drive adoption of the agentic AI platform across departments, serving as technical SME and champion for rollout.
Establish AI financial observability by creating dashboards to track costs and optimize fiscal efficiency.
Govern AI vendor risk assessment and build repeatable IT operational workflows for long-term support.
Virta Health is on a mission to reverse metabolic disease in one billion people through innovations in technology, personalized nutrition, and virtual care. The company has raised over $350 million from top-tier investors and partners with major health plans, employers, and government organizations.
Lead a multi-brand post-sales team across Onboarding, Customer Success, and Technical Support, unifying operations and driving transformation.
Architect new organizational structures, processes, and metrics to scale intelligently using AI and automation.
Own retention, expansion, and upsell, aligning cross-functional teams around ideal customer outcomes.
Peek is the operating system powering the experiences industry, helping merchants increase revenues and streamline operations. As a remote-first company with over $7B in bookings and $150M in funding, Peek has been recognized by Forbes and Built In as a top employer with a global team of "Peeksters."
Own daily operations across HR, finance, and administrative functions as the right hand to the VP of Operations.
Drive priority projects end to end, from scope definition to execution and reporting, with minimal oversight.
Automate repetitive work using AI tools, scripts, or no-code platforms to change how the team works.
OuterSignal builds the customer intelligence layer for commerce, showing brands the other 95% of who their customers are. It is a small, high-performing team defining a new category, backed by world-class investors.
Drive high-priority strategic initiatives for operations, from ambiguity to execution and measurable impact.
Build the feedback engine that turns 200,000+ monthly customer and partner contacts into structured signals.
Lead AI and automation adoption across operations, evaluating tools and driving business cases.
ezCater is the leading food tech platform for workplaces, connecting businesses with over 125,000 restaurants. The company manages millions of orders yearly, with a culture of innovation and work/life harmony.
Own the strategy and roadmap for Vanta’s core AI capabilities: the agent harness and the AI quality and evaluation stack.
Live in agent traces to build intuition for how customers use AI products and turn that into the highest-leverage improvements.
Make Vanta’s AI products win on quality by building golden datasets, automated evaluators, and self-serve tooling.
Vanta is a trust management platform that helps businesses earn and prove trust through continuous security monitoring. Founded in 2018, the company has a kind and talented team of employees and serves thousands of customers globally.
Invent the future of local commerce by owning new business opportunities from 0-to-1 and 1-to-100.
Drive 'visible from space' impact that takes DoorDash's in-store business to new heights.
Operate as a hands-on owner, leveraging AI as a force multiplier and partnering with cross-functional teams.
DoorDash is a technology and logistics company that empowers local economies by enabling delivery from local merchants. The company is rapidly growing and values an ownership mentality, offering comprehensive benefits and a commitment to diversity and inclusion.
Lead end-to-end customer engagements, driving onboarding programs for large insurance clients with delivery excellence and stakeholder alignment.
Build AI agents and internal tools that connect across systems, freeing the team for higher-value work.
Own the strategic roadmap, developing quarterly plans and proactively driving efficiency and quality across the Client Engagement function.
Assured provides large insurers with software solutions for claims processing, including self-service filing and backend fraud detection. The company is a dynamic, collaborative, and rewarding place to work, where you'll help reimagine the insurance industry with modern technology.
Lead the strategy and evolution of Whisk's Customer Operations function, including tiered support, incident management, and automation.
Ensure operational readiness for new products and build trusted partnerships with Samsung and external platform partners.
Drive Voice of Customer insights and data governance to influence product and engineering decisions.
Whisk pioneers the future of everyday care and health by connecting food, health, and home across the Samsung ecosystem. They are a remote-first team of more than 100 people in over 30 countries, united by a commitment to innovation and impact.
Evaluate AI model options (commercial, open source, on-prem) and build a repeatable framework for cost, capability, and security tradeoffs.
Build and maintain cost models comparing API-based pricing vs. flat subscriptions for heavy AI users.
Support vendor evaluation projects for SMS and messaging, including compliance and pricing analysis.
Customer.io is a platform that helps over 9,000 companies send automated communications like emails, push notifications, and SMS using real-time behavioral data. The company values empathy, transparency, and responsibility, fostering an inclusive and bias-free work culture.
Lead the scaling of BVA operations, translating business priorities into scalable processes and workflows.
Drive operational excellence through performance metrics, quality assurance, and data-driven improvements.
Partner with AI Engineering to automate workflows and improve customer experience.
Prompt Therapy Solutions is a therapy services company that focuses on operational excellence and AI-driven automation. They value a remote/hybrid work environment and offer a supportive culture with potential equity and wellness benefits.
Lead and transform the support organization by designing scalable processes, playbooks, and operating rhythms.
Develop a high-performing team through coaching, accountability, and continuous improvement.
Drive operational excellence by monitoring metrics, improving customer experience, and leveraging AI for efficiency.
HappyCo builds mobile and cloud solutions for real-time property data, with over 5 million units on its platform. The company fosters a flexible, inclusive, and supportive culture with a focus on community and growth.
Build and own the operational backbone for sales, marketing, and customer success, including CRM configuration, analytics, and forecasting.
Own revenue technology stack evaluation, consolidation, and management with a focus on cost and utilization.
Serve as the primary connector across sales ops, marketing ops, and revenue ops, driving AI-driven improvements and compensation design.
Alethea is a technology company dedicated to detecting and mitigating online risks, disinformation, and social media manipulation, helping clients navigate complex digital landscapes. Founded in 2019, the company is scaling from $20M in ARR and focuses on building foundational revenue operations.
Design and run the product leadership team's rhythms, including staff meetings, product reviews, and offsites.
Co-own people processes with HRBP, covering hiring, calibrations, performance, and talent reviews.
Drive AI enablement and retooling across the product function, including masterclasses and process embedding.
Affirm is reinventing credit to make it more honest and friendly, offering consumers flexible buy now, pay later options without hidden fees or compounding interest. The company is a remote-first, high-growth tech firm with a strong emphasis on empathetic and data-driven product development.
Own the go-to-market for a product line or segment end to end, from rollout design through adoption tracking.
Turn inputs from cross-functional stakeholders like Product, Pricing, and PMM into a coherent GTM strategy.
Build and maintain materials, processes, and playbooks the field needs, using data to flag risks early.
Affirm is a financial technology company that offers buy now, pay later services with no hidden fees or compounding interest. It is a remote-first company with a people-first culture and competitive benefits including fully subsidized medical coverage.
Set technical direction across the bank's core systems, including cloud infrastructure, data platform, and the integration boundary with Affirm Inc.
Own the most ambiguous and high-stakes engineering problems end-to-end, from design to incident response.
Act as a force multiplier on a small team, setting standards for code review, design, and documentation, and leveraging AI tools to enhance productivity.
Affirm is reinventing credit to make it more honest and friendly, offering buy now, pay later services without hidden fees or compounding interest. They are a remote-first company with a focus on people-first culture, and they are building their own bank with a small, AI-native engineering team.
Identify and map workflows to find step-change opportunities for AI automation.
Design and build future-state workflows using agents, integrations, and human-in-the-loop checkpoints.
Deploy and run agents in production, tracking KPIs and iterating on performance.
Natera is a global leader in cell-free DNA testing, focusing on oncology, women's health, and organ health. The company employs a diverse team of dedicated professionals from world-class institutions, fostering a collaborative and inclusive culture.