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Team Leadership & Org Design:
- Lead a multi-brand team of Directors, Managers, and ICs; develop talent and build bench strength.
- Foster a culture of operational rigor and data-driven decision-making.
Unification & Operational Design:
- Assess and standardize processes across three brands, leveraging structured methodologies like Six Sigma.
- Lead cross-brand strategic initiatives to ensure smooth transitions.
AI & Automation as Operating System:
- Identify and implement AI and automation to reduce manual toil and enhance team efficiency.
- Equip teams with AI agents and data tools to focus on high-impact work.
Metrics, Data & Reporting:
- Define and own KPI framework for Onboarding, Success, and Support.
- Build dashboards for cost-to-serve, efficiency, and customer satisfaction metrics.
Peek
Peek is the operating system powering the experiences industry, helping merchants increase revenues and streamline operations. As a remote-first company with over $7B in bookings and $150M in funding, Peek has been recognized by Forbes and Built In as a top employer with a global team of "Peeksters."