Head of Customer Experience
Remote regions
CanadaBenefits
Unlimited PTO
Similar Jobs
See allNew Director, Customer Success
Cardata
Canada
Customer Success
Leadership
Account Management
Senior Director, Customer Experience Strategy
LivePerson
UK
Conversational AI
Data Analytics
Director, Customer Experience Systems & Insights
PetDesk
US
Customer Experience
Salesforce
Data Analysis
Customer Experience Enablement Senior Manager
Omada Health
US
Customer Success
Enablement
AI/automation
Customer Success Manager
Browse AI
Canada
Customer Success
Account Management
B2B
What you’ll get to do:
- Develop and execute Roofr's Customer Experience strategy aligned with PLG and PLS models.
- Design a scalable customer journey that enables quick time-to-value and seamless experiences.
- Lead customer operations across support, onboarding, and retention, building a cohesive organization.
What You’ll Bring to the Role:
- 10+ years leading Customer Experience or Success in B2B SaaS, with 5+ years managing through senior leaders.
- Proven success improving retention, satisfaction, and operational efficiency.
- Experience implementing AI and automation to transform customer outcomes.
Success in Your First 12 Months:
- Establish a unified Customer Experience strategy and map the end-to-end customer journey.
- Reduce customer effort with AI-enabled support and improve onboarding efficiency.
- Improve key metrics like retention, adoption, and NPS while building scalable processes.
Roofr
Roofr provides a CRM platform for roofing contractors, integrating sales tools like aerial measurements and digital proposals with payments and material ordering. They are a successful startup with a strong culture, solid financials, and a growing team.