Lead a team to ensure timely and high-quality workforce planning, scheduling, and forecasting across the contact center.
Oversee WFM system maintenance, technical issue resolution, and training on best practices.
Drive data-driven decisions through analytics, reporting, and performance trend identification.
Navitus is a pharmacy benefit manager (PBM) that aims to remove cost from the drug supply chain to make medications more affordable. The company fosters a diverse, creative, and growth-oriented environment for its team members.
Support workforce management setup, scheduling, analysis, and forecasting to meet service levels.
Conduct data validation, monitor volume demand in real time, and adjust staffing as needed.
Create agent schedules, prepare reports, and develop training materials for policies and procedures.
Lumicera Health Services is a specialty pharmacy that focuses on transparency and stewardship to optimize patient well-being. The company fosters a creative and diverse work environment.
Oversee intraday management of scheduling and real-time workload to meet service level goals.
Develop the WFM team and collaborate with department managers on staffing and efficiency strategies.
Lead staffing reviews and balance workloads between weekly scheduling and daily operations.
Lumicera Health Services is an innovative specialty pharmacy focused on transparency and stewardship. They foster a creative and diverse work environment as part of Navitus.
Coordinate staffing across multiple lines of business to align with service goals and optimize schedule coverage.
Maintain agent records, short-term forecasts, and produce workforce management performance reports.
Facilitate weekly meetings with supervisors and manage the Shift Bid process as business needs arise.
Golden Pet Brands is a pet food company dedicated to creating a world where pets live longer, healthier lives from their very first meal. They foster a culture of ownership, customer focus, and long-term thinking, with a team that values collaboration and celebrates their people.
Engage members through inbound and outbound calls to encourage participation in care management programs.
Complete non-clinical assessments and identify health risks, care needs, and opportunities for clinical follow-up.
Help members schedule healthcare appointments and connect with appropriate resources and benefits.
This company provides care management support services to help members improve their health and well-being. They operate as a fast-paced remote call center environment with a focus on compassionate service and structured processes.
Identify, outreach, and enroll eligible individuals into the program through phone, text, email, and in-person at partner locations.
Build trust through empathetic communication and meet key enrollment metrics to support underserved communities.
Leverage bilingual skills (English/Spanish) to connect with individuals experiencing serious mental illness, homelessness, or high medical needs.
Pair Team is an innovative, mission-driven company reimagining how Medicaid and Medicare serve underserved populations through whole-person care. They are one of the largest Enhanced Care Management providers in California with a collaborative team of clinicians, social workers, and technologists.