Manager, Workforce Management

Responsibilities:

• Lead a team of analysts and coordinators to ensure high quality work.
• Interface as department representative with IT for phone system and WFM software continuity.
• Make independent decisions on WFM system parameters and training materials.

Qualifications:

• Bachelor's degree in mathematics, statistics, or related field or equivalent experience.
• 3+ years contact center experience with 1+ year WFM forecasting and scheduling.
• 3+ years experience coaching, mentoring, and/or leading others.

Benefits:

• Top industry health, dental, and vision insurance.
• 20 days paid time off, 4 weeks paid parental leave, 9 paid holidays.
• 401K match up to 5%, no vesting requirement, and adoption assistance.