Bilingual Care Management Support Assistant

Responsibilities:

• Engage members through inbound and outbound calls to encourage participation in care management programs.
• Complete required non-clinical assessments and questionnaires to identify health risks and care needs.
• Help members schedule appointments and connect with appropriate care, benefits, and community resources.

Requirements:

• Fluency in both English and Spanish, including the ability to complete language proficiency assessments.
• At least 1 year of experience managing high-volume inbound and outbound calls in a customer service or healthcare environment.
• Proficiency with Microsoft Word, Excel, Teams, and Outlook.

Benefits:

• Medical, dental, and vision coverage.
• 401(k) retirement savings plan.
• Paid time off, company and personal holidays, and paid parental and caregiver leave.