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What You’ll Be Doing:
- Coordinate staffing across multiple lines of business to align with service goals.
- Maintain agent schedules, short-term forecasts, and produce performance reports.
- Manage the Shift Bid process and facilitate weekly meetings with supervisors.
Qualifications:
- Strong understanding of scheduling optimization in a contact center environment.
- Proficient in workforce management software and data analysis with Excel or Google Sheets.
- Excellent critical thinking, organizational, and communication skills.
Perks & Benefits:
- Comprehensive healthcare coverage with 100% premium coverage for medical, dental, and vision.
- 401(k) match up to 3.5% and Employee Stock Ownership Plan.
- Paid sick and mental health days, professional development opportunities, and quarterly bonus potential.
Golden Pet Brands
Golden Pet Brands is a pet food company dedicated to creating a world where pets live longer, healthier lives from their very first meal. They foster a culture of ownership, customer focus, and long-term thinking, with a team that values collaboration and celebrates their people.