Lead a team to ensure timely and high-quality workforce planning, scheduling, and forecasting across the contact center.
Oversee WFM system maintenance, technical issue resolution, and training on best practices.
Drive data-driven decisions through analytics, reporting, and performance trend identification.
Navitus is a pharmacy benefit manager (PBM) that aims to remove cost from the drug supply chain to make medications more affordable. The company fosters a diverse, creative, and growth-oriented environment for its team members.
Support workforce management setup, scheduling, analysis, and forecasting to meet service levels.
Conduct data validation, monitor volume demand in real time, and adjust staffing as needed.
Create agent schedules, prepare reports, and develop training materials for policies and procedures.
Lumicera Health Services is a specialty pharmacy that focuses on transparency and stewardship to optimize patient well-being. The company fosters a creative and diverse work environment.
Oversee intraday management of scheduling and real-time workload to meet service level goals.
Develop the WFM team and collaborate with department managers on staffing and efficiency strategies.
Lead staffing reviews and balance workloads between weekly scheduling and daily operations.
Lumicera Health Services is an innovative specialty pharmacy focused on transparency and stewardship. They foster a creative and diverse work environment as part of Navitus.
Review incoming project requests to understand scope, required skillsets, timelines, and resource constraints.
Assign resources to projects based on geography, availability, workload balance, and technical expertise.
Monitor capacity trends and escalate risks related to bandwidth, skill shortages, or scheduling conflicts.
CDK Global is a leading provider of cloud-based software to dealerships and OEMs across automotive and related industries. The company emphasizes a culture of curiosity, ownership, openness, and innovation.
Oversee analytics, workforce management, quality assurance, and operational strategy to drive customer support performance.
Lead design of KPI frameworks, dashboards, and workforce forecasting to optimize service delivery across channels.
Manage quality assurance programs and cross-functional initiatives to improve workflows and customer experiences.
Jobgether is a job matching platform that uses AI to connect candidates with hiring companies. With a collaborative culture and a focus on efficient hiring, they offer benefits like fully remote work and 401(k) matching.
Lead short-term scheduling for frontline teams, including shift planning and real-time adherence.
Develop and monitor key performance metrics such as adherence, occupancy, and shrinkage.
Leverage AI and automation tools to maximize output quality and efficiency.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health using an AI-native platform. They reach more than 170 million people worldwide and foster an outcome-driven, AI-fluent culture.
Schedule patient appointments accurately and efficiently, ensuring a positive first experience for all new patients.
Communicate effectively with patients, families, and healthcare team members regarding visit details, expectations, and paperwork.
Obtain and verify demographic, insurance, and clinical information to support smooth scheduling and pre-registration.
RUSH Physical Therapy is part of Select Medical's outpatient division, providing preventative and rehabilitative physical therapy care. The company operates over 1,900 locations nationwide and emphasizes employee support and work-life balance.
Manage and improve workload allocation and tracking processes for USPS product acceptance and support contact centers.
Monitor workload volumes, queue activity, and staffing utilization to support effective resource allocation across multiple centers.
Develop reports, dashboards, and summaries to provide visibility into performance and drive operational efficiency.
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed, serving the defense, space, healthcare, and energy sectors. Headquartered in Tysons, Virginia, the company focuses on agility and collaboration to help federal agencies navigate complexity and outpace change.
Support the Travel Therapy team by managing administrative tasks and contributing to the program's operational success.
Serve as a primary point of contact for hiring managers and agency partners, ensuring timely communication and support.
Maintain accurate tracking of clinical contractors, contract labor requisitions, and candidate records.
Upstream Rehabilitation is the country's largest dedicated provider of outpatient physical and occupational therapy services. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, they leverage data and innovation to drive operational excellence.
Lead optimization execution by creating and managing schedules, executing intraday management, and monitoring KPIs.
Protect workforce sustainability by minimizing labor costs, ensuring adherence to budgets, and reducing burnout and attrition.
Anticipate business needs by developing accurate demand forecasts, building capacity models, and identifying staffing gaps.
We are a leading healthcare technology company specializing in payment integrity and subrogation solutions. We are building a fast-growing team that thrives in a startup environment, looking for curious, resourceful problem-solvers.
Act as a vital link between clients and clinicians, managing schedules, rescheduling appointments, and optimizing efficiency.
Serve as the first point of contact for client inquiries via phone, text, and email, providing timely and compassionate support.
Support clinicians with updates and client preferences to ensure seamless care delivery and foster a supportive experience.
Headlight is a mental healthcare company founded by psychiatrists that transforms access to care and delivery methods. As the most trusted behavioral health partner in the Western U.S., it operates with a collaborative culture and a focus on improving patient outcomes.
Maintain the Golden Pet Customer Care Knowledge Base, ensuring SOPs and policies are accurate.
Write and improve agent macros, response templates, and scripting across contact types.
Collaborate with QA, Training, and Escalations to align agent content with CX program goals.
Golden Pet Brands creates products to help pets live longer, healthier lives from their first meal. The company offers comprehensive benefits, an Employee Stock Ownership Plan, and has donated over $9 million to charity.
Coordinate and adjust caregiver schedules throughout the day to ensure seamless service delivery.
Manage same-day schedule changes and care requests while responding to caregiver and client communications in real time.
Collaborate with the operations team to maintain accurate documentation and resolve urgent issues as they arise.
Tandem Care provides targeted care and on-demand services to clients in need of home care support. They foster a collaborative, fast-paced team environment where ownership and responsiveness are key to keeping operations running smoothly.
Act as main client contact for daily communication and oversight.
Collaborate on campaign execution, reporting, and optimization strategies.
Educate clients on best practices and build long-term relationships.
Vetcove modernizes the veterinary industry with platforms including a procurement marketplace, ecommerce, and practice management. Backed by Y Combinator, it serves over 25,000 hospitals and is a fast-growing, mission-driven company.
Lead workforce planning and capacity management for all clinical roles, ensuring provider data accuracy and forecasting panel availability.
Oversee scheduling and provider availability, optimizing schedules and reducing friction through waitlist management and audits.
Monitor operational KPIs and build dashboards to predict demand shifts and inform staffing decisions.
FamilyWell Health is an AI-enabled mental health start-up delivering therapy, psychiatric consultation, and coaching to patients across multiple states. They are a high-growth startup in the women's mental health space, building systems and structures for scalable operations.
Oversee and execute market staffing strategy through consistent Care Pro outreach and relationship building, utilizing innovative tools to create the best scheduling matches.
Provide exceptional service to Care Pros by being their primary point of contact, fostering relationships, and delivering actionable feedback and coaching.
Partner closely with the Client Manager and cross-functional teams to ensure seamless care delivery, prioritize work, and manage real-time issues.
Honor Technology is a leader in aging care innovation, providing technology and services that empower older adults to live independently. With a global franchise network and over 100,000 Care Pros, the company combines powerful technology with compassionate care to set a new standard for aging in place.
Perform complex analysis of department operations and tools for forecasting, performance, and service level agreements.
Develop and provide ad hoc reporting and insights to leadership for strategic decision-making.
Assist in the development of department budgets and participate in financial audits and due diligence.
HealthEquity empowers healthcare consumers to save and improve their lives through health savings accounts. They are a large company with a vision to make HSAs widely popular, fostering an inclusive and supportive culture.
Provide administrative and operations support to executives, managing complex calendars, travel, and expenses.
Coordinate internal and external communications, meeting materials, and project deliverables.
Plan company-wide events and support recruiting and onboarding efforts.
Honest Health is a healthcare company that partners with health systems, physician organizations, and payers to deliver innovative primary care solutions that elevate care and control costs. They are a startup with a collaborative culture focused on purpose, innovation, communities, and kindness.
Manage complex calendars and meeting support for Executive Leadership Team members.
Serve as point of contact for internal and external stakeholders with professionalism and diplomacy.
Handle sensitive information with discretion and proactively identify process improvements.
Covera Health is on a mission to improve healthcare by making every diagnosis more accurate through clinical expertise, advanced AI, and radiology quality datasets. Backed by Insight Partners, the platform supports nearly 6 million people across Fortune 10 and Fortune 100 employers, with a culture of meaningful work and ambitious teammates.
Support day-to-day clinical operations and improve data accuracy for a telehealth practice.
Coordinate patient panel transitions, manage reassignments, and monitor coverage to optimize clinician workflows.
Maintain dashboards and operational tools, partner with data teams, and assist with special projects to build scalable processes.
Jobgether uses AI-powered matching to connect candidates with hiring companies. It is a technology-driven organization focused on efficient recruitment, with a collaborative and mission-focused environment.