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• Manage a portfolio of client accounts as the face of Modern Health for high-priority customers.
• Build relationships with global stakeholders including Benefit Managers and HR Executives.
• Drive engagement and retention by using data to make strategic recommendations.

Modern Health is a mental health benefits platform for employers, offering global access to one-on-one, group, and self-serve digital resources. The company is backed by investors like Kleiner Perkins and has raised over $170 million, achieving Unicorn status as the fastest entirely female-founded company in the U.S.

• Assess member needs and oversee development of client care plans
• Connect clients to social services and advocate with healthcare professionals
• Complete documentation and maintain patient health records in EMR system

Vynca provides comprehensive care for more quality days at home for individuals with complex needs. They are a close-knit community operating with core values of Excellence, Compassion, Curiosity, and Integrity.

• Serve as key support contact for providers, resolving inquiries and maintaining positive relationships.
• Manage provider listings, procedure additions/deletions, and customer requests following established processes.
• Monitor customer activity, identify improvement opportunities, and provide guidance on Marketplace tools.

Tendo is a mission-driven company building software to improve the care journey for patients, clinicians, and caregivers. It is a fast-growing company with a diverse team and hubs in several US cities, fostering a culture of innovation and collaboration.

• Provide exceptional customer service and build rapport with patients.
• Serve as the new patient scheduling liaison for 16 clinics and telehealth visits across 20+ states.
• Manage and schedule new patient appointments and promptly respond to patient inquiries.

Aligned Modern Health is changing the face of healthcare with a holistic, multi-disciplinary model offering evidence-based solutions. The company has 16 clinics across Chicago and suburbs, provides telehealth services in over 20 states, and prides itself on outstanding clinical outcomes and a five-star patient experience.

• Manage day-to-day client relationships, ensuring alignment, collaboration, and accountability to drive loyalty and retention.
• Deliver business results and impact through regular meetings and business reviews, enabling client success and expansion opportunities.
• Proactively identify growth opportunities within your client base and advocate for client needs across cross-functional teams.

Force Therapeutics provides an intelligent, evidence-driven remote therapeutic care platform that empowers clinicians to extend their reach and engage patients throughout their care journey. As a high-growth company partnering with leading health systems, it fosters a mission-driven, inclusive culture focused on innovation and team well-being.

• Coordinate and adjust caregiver schedules throughout the day to ensure seamless service delivery.
• Manage same-day schedule changes and care requests while responding to caregiver and client communications in real time.
• Collaborate with the operations team to maintain accurate documentation and resolve urgent issues as they arise.

Tandem Care provides targeted care and on-demand services to clients in need of home care support. They foster a collaborative, fast-paced team environment where ownership and responsiveness are key to keeping operations running smoothly.

• Serve as primary relationship owner for Strategic employer customers, driving engagement and retention.
• Partner with marketing to develop engaging campaigns and workshops for customers.
• Collaborate internally with product, clinical, and data science teams to resolve customer issues.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is known for a transformative, AI-powered platform.

• Manage and oversee a team of Client Success Managers to ensure successful customer outreach and business reviews.
• Collaborate with internal departments to achieve customer success and maintain productive software use.
• Mentor staff, delegate responsibilities, and ensure accountability in meeting score card metrics.

Nextech is a leader in specialty healthcare technology solutions. The company invests in its employees with competitive pay, bonuses, and comprehensive benefits, fostering a culture of diversity and inclusion.

• Build and maintain client relationships, serving as the primary point of contact for daily operations and ensuring retention through exceptional service.
• Uncover client needs, manage KPIs, and collaborate with product teams to deliver solutions and drive customer satisfaction.
• Travel 10-25% for client sites and events, and lead product demonstrations to grow opportunities within the market.

HHAeXchange is the leading technology platform for home and community-based care, providing an end-to-end homecare solution for aging and disabled individuals. Founded in 2008, the company has passionate employees focused on transforming healthcare by connecting patients, providers, managed care organizations, and states.

• Serve as the primary relationship and strategy owner for large, multi-national employer partners.
• Advise and lead employer partners to define and execute their mental health and wellbeing strategy using data-driven storytelling.
• Craft clear, succinct business reviews that demonstrate value and return on investment.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally in partnership with employers and over 100 million through health plan relationships. The company has delivered more than 15 million sessions of care and published over 35 peer-reviewed studies, driving unmatched clinical effectiveness and cost efficiency.

• Lead strategic staffing initiatives and workforce planning across multiple teams, aligning resources with business priorities.
• Partner with senior executives to optimize staffing decisions, utilization goals, and employee development plans.
• Maintain staffing dashboards and reports, ensuring data accuracy and driving process improvements.

This position is listed on behalf of a partner company that manages all applications and next steps. The partner organization is a mission-driven consulting firm focused on shaping workforce strategy and deploying talent in a dynamic environment.

• Be responsible for the happiness of our care partners
• Manage executive steering committees and serve as the face of Headway
• Build and grow relationships with care partners' teams and leadership

Headway's mission is to fix access to mental healthcare by building a new system everyone can access, starting by automating insurance admin work for providers. They are a Series D company with $325M+ in funding, serving over 75,000 providers and 1 million patients, and are looking for exceptional people to join their team.

• Optimize global workforce management for pro phone teams and drive strategic improvements to tools and platforms.
• Develop staffing forecasts from finance projections and volume trends, and enhance reporting with data and analytics.
• Serve as escalation point for production challenges and lead projects to address recurring bottlenecks.

Angi powers the home services industry, connecting homeowners with skilled pros and pros with winnable work. Founded in 1995, the global company has 9 brands in 8 countries and employees worldwide.

• Manage client and provider rescheduling needs to optimize clinician availability.
• Input scheduling changes and oversee staffing substitutions with high attention to detail.
• Audit CentralReach codes and PTO usage for accurate payroll and utilization tracking.

Kind Behavioral Health provides Applied Behavior Analysis (ABA) services to improve the lives of children with autism. It is a rapidly growing organization that values thinking big, having fun, doing good, and being kind.

• Manage a portfolio of public-sector customer accounts, driving adoption and measurable outcomes.
• Serve as the primary point of contact and trusted advisor to customer stakeholders.
• Lead business reviews focused on engagement, ROI, and long-term value.

Virta Health is on a mission to reverse metabolic disease in one billion people. They have raised over $350 million from top-tier investors and partner with large health plans, employers, and government organizations.

• Lead and mentor a team of Customer Success Associates to deliver exceptional client support and drive retention.
• Develop and execute strategic account plans for health system partners and executive stakeholders.
• Collaborate cross-functionally with Product, Clinical, and Data Science teams to advocate for customer needs.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is transforming access through its AI-powered platform.

• Monitor caregiver arrivals and evening shifts in real time, responding to texts and calls.
• Handle last-minute call-outs by finding replacement coverage and communicating updates.
• Document all activity accurately in CRM and leave a concise handoff for the morning team.

Tandem Care is a home care company that ensures older adults receive dependable care by coordinating caregivers and schedules. Though the team size is not specified, the culture is described as fast-paced, collaborative, and supportive, with a focus on meaningful work.

• Serve as the primary point of contact for teammate questions and manage the Zendesk service desk queue.,
• Support employee lifecycle processes including onboarding, offboarding, and documentation while ensuring a seamless experience.,
• Plan and execute teammate engagement initiatives, recognition programs, and global events to foster connection and culture.

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to outcomes to advocacy. With over 2,000 customers and a human-first culture, Gainsight fosters collaboration, curiosity, and a focus on solving real-world problems.

• Lead and improve the employee experience and engagement strategy in Costa Rica, ensuring alignment with Experian's People First philosophy.
• Provide strategic direction and oversight for local HR services, ensuring efficiency, compliance, and employee focus.
• Oversee Total Rewards strategy, benefits governance, and vendor management to enhance employee offerings and market competitiveness.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We have an amazing team of 25,200 people in 32 countries and a people-first, inclusive, purpose-driven culture.

• Support workforce management setup, scheduling, analysis, and forecasting to meet service levels.
• Conduct data validation, monitor volume demand in real time, and adjust staffing as needed.
• Create agent schedules, prepare reports, and develop training materials for policies and procedures.

Lumicera Health Services is a specialty pharmacy that focuses on transparency and stewardship to optimize patient well-being. The company fosters a creative and diverse work environment.