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Responsibilities:
- Serve as a primary point of contact for teammate questions and requests, delivering a high-touch, service-oriented experience.
- Manage the Zendesk service desk queue and support employee lifecycle processes including onboarding, offboarding, and documentation.
- Own and continuously improve the global onboarding experience from pre-boarding through 90-day integration.
Qualifications:
- 4-6 years of experience in People Operations, HR Operations, or Employee Experience.
- Strong customer service mindset with excellent organizational and project coordination skills.
- Experience managing vendors, budgets, workplace operations, or office-related programs.
Benefits:
- Fully covered medical premiums for employees, flexible PTO, 401(k) plan, dental and vision coverage.
- Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces globally.
- Enjoy dedicated Recharge Holidays and a remote work environment.
Gainsight
Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to outcomes to advocacy. With over 2,000 customers and a human-first culture, Gainsight fosters collaboration, curiosity, and a focus on solving real-world problems.