Support routine LMS builds, updates, and configurations using documented templates and SOPs.
Serve as the first point of contact for Learning Inbox inquiries and LMS support requests.
Upload, organize, maintain, and retire learning content within the LMS according to defined standards.
Cogstate advances the science of brain health by providing digital cognitive assessments for clinical trials, healthcare, and research. The global team of experts spans psychology, data science, operations, and technology, working in over 150 countries and supporting more than 2,000 clinical trials with a patient-first mindset.
Develop and maintain workforce forecasts, schedules, and real-time queue management.
Monitor AI-assisted support tools and analyze workforce metrics.
Partner with support leaders to improve operational strategies and staffing.
Our partner is a fast-paced customer support operation that leverages data-driven insights and AI tools to optimize service levels. They operate in a remote-first environment with a collaborative, supportive team culture.
Review incoming project requests to understand scope, required skillsets, timelines, and resource constraints.
Assign resources to projects based on geography, availability, workload balance, and technical expertise.
Monitor capacity trends and escalate risks related to bandwidth, skill shortages, or scheduling conflicts.
CDK Global is a leading provider of cloud-based software to dealerships and OEMs across automotive and related industries. The company emphasizes a culture of curiosity, ownership, openness, and innovation.
Oversee operational excellence across Integrated Care services, leading a team of 10-12 direct reports.
Manage special projects and strategic initiatives from planning through execution.
Drive process optimization and continuous improvement to enhance efficiency and service quality.
The company provides integrated care services with a focus on behavioral health and human services. It is a large organization that fosters a mission-driven culture and values employee engagement.
Monitor shipment exceptions and escalate issues to logistics managers.
Manage inbound calls and route communications to appropriate departments.
Handle external communications with carriers and clients throughout shipments.
Cryoport Systems is a comprehensive supply chain partner for the life sciences industry, delivering specialized solutions for biopharmaceutical, cell and gene therapy, reproductive medicine, and animal health markets. As part of a broader family of companies, it provides temperature-controlled supply chain expertise and employs dedicated personnel to support life and health through advanced technologies.
Use strong analytical and Excel/SQL skills to translate business considerations into effective workforce solutions.
Complete ad hoc requests for reports, analyses, and recommendations for process improvements.
Monitor and manage workforce functions including forecasting, scheduling, real-time monitoring, and system updates.
Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Our people are our greatest asset, and we use technology to bridge strategy and execution, with a culture that is bold, smart, agile, and fun.
Analyse datasets to identify patterns and trends related to service performance.
Collaborate with Operations, Product, and Risk teams to deliver accurate service insights.
Manage real-time customer demand and staffing to optimise service delivery.
Monzo is a UK-based digital bank on a mission to make money work for everyone. With thousands of employees, they value diversity and inclusion while delivering award-winning customer service and innovative financial products.
Lead a team to ensure timely and high-quality workforce planning, scheduling, and forecasting across the contact center.
Oversee WFM system maintenance, technical issue resolution, and training on best practices.
Drive data-driven decisions through analytics, reporting, and performance trend identification.
Navitus is a pharmacy benefit manager (PBM) that aims to remove cost from the drug supply chain to make medications more affordable. The company fosters a diverse, creative, and growth-oriented environment for its team members.
Set up and validate projects across multiple systems with accuracy and completeness.
Maintain project details, statuses, and billing oversight while managing stakeholder follow-ups.
Support communication via call queue and email, and assist with special ad hoc initiatives.
J.S. Held is a global consulting firm combining technical, scientific, financial, and strategic expertise to advise clients on value realization and risk mitigation. The firm provides comprehensive services to help clients navigate complex, contentious situations, and its team operates in a high-energy, collaborative environment.
Create and maintain merchant-facing purchase order trackers.
Coordinate shipments with operations and transportation companies.
Ensure compliance with retailer and GS1 standards.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. Backed by investors like Menlo Ventures and SoftBank Vision Fund 2, it is one of the fastest-growing tech companies headquartered in Chicago.
Lead operational initiatives to enhance accessibility and efficiency for accommodated testing experiences.
Partner with product teams and stakeholders to operationalize new capabilities and workflows.
Analyze data and improve processes to ensure reliable delivery of digital assessments.
The company is focused on expanding access and improving educational outcomes through digital assessment experiences. It is a mission-driven organization with a supportive team environment and investment in professional development.
Manage audit-ready real estate records and tracking tools for pipeline data accuracy and portfolio-wide visibility.
Serve as primary point of contact for landowner counterparties, coordinating agreement routing, payments, and communication logs.
Support title and curative workstreams, including ordering title commitments, surveys, and maintaining exception logs.
LS Power is a premier development, investment, and operating company focused on the North American power and energy infrastructure sector, with leading platforms across generation, transmission and energy expansion solutions. Since inception, LS Power has developed or acquired 50,000 MW of power generation and raised more than $76 billion in debt and equity capital to support North American infrastructure, fostering a culture of integrity, innovation, teamwork, and taking ownership.
Own day-to-day office operations including call center performance, follow up, scheduling/dispatch, cash collection, compliance, and administrative workflows.
Track project/job timelines from booking through completion and invoicing, flagging jobs at risk of slipping, and monitor job costing and margin.
Manage subcontractor coordination, maintain records in HouseCall Pro or equivalent CRM/FSM platform, and support hiring and onboarding processes.
Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.
Coordinate inbound shipments from suppliers to 3PL warehouse, including documentation and scheduling.
Act as day-to-day liaison with 3PL partner to support receiving, storage, and order fulfillment.
Monitor shipment tracking, assist with inventory accuracy, and help resolve shipping discrepancies.
Poppy & Peonies is a fun and energetic brand that creates practical, stylish vegan leather bags. Founded in 2015 after appearing on Dragons' Den, the company is growing rapidly and committed to sustainability, using vegan, cruelty-free materials and plastic-free shipping.
Oversee analytics, workforce management, quality assurance, and operational strategy to drive customer support performance.
Lead design of KPI frameworks, dashboards, and workforce forecasting to optimize service delivery across channels.
Manage quality assurance programs and cross-functional initiatives to improve workflows and customer experiences.
Jobgether is a job matching platform that uses AI to connect candidates with hiring companies. With a collaborative culture and a focus on efficient hiring, they offer benefits like fully remote work and 401(k) matching.
Serve as primary coordinator for the Med-Psych Management Program, managing reports, member enrollment, and community resource databases.
Handle high-volume inbound communications and provide administrative support to ensure continuity of care.
Collaborate with internal teams and external partners to streamline workflows and act as a liaison between members and health plans.
Mindoula Health is a healthcare organization focused on behavioral health management, providing support through multidisciplinary teams and health plan partnerships. The company operates as part of a specialty population health management team with a culture that values collaboration and data-driven outcomes.
Airalo is the world's first eSIM store, helping people connect in over 200+ countries and regions. Our team is spread across 50+ countries and six continents, and we are an equal-opportunity environment committed to diversity and inclusion.
Oversee intraday management of scheduling and real-time workload to meet service level goals.
Develop the WFM team and collaborate with department managers on staffing and efficiency strategies.
Lead staffing reviews and balance workloads between weekly scheduling and daily operations.
Lumicera Health Services is an innovative specialty pharmacy focused on transparency and stewardship. They foster a creative and diverse work environment as part of Navitus.
Day-to-day administration and tracking of electric transmission interconnection requests and gas pipeline capacity requests across the generation development portfolio.
Track queue positions, study deposits, milestones, and agreement status across ISOs/RTOs, and maintain complete, audit-ready files and milestone registers.
Coordinate with internal teams and external counterparties to ensure all deadlines, deposit obligations, and contractual milestones are met on time.
LS Power is a premier development, investment, and operating company focused on the North American power and energy infrastructure sector, with leading platforms across generation, transmission and energy expansion solutions. Since inception in 1990, they have developed or acquired 50,000 MW of power generation and raised over $76 billion in capital, maintaining a culture of Integrity, Innovation, Teamwork, and Taking Ownership.
Support workforce management setup, scheduling, analysis, and forecasting to meet service levels.
Conduct data validation, monitor volume demand in real time, and adjust staffing as needed.
Create agent schedules, prepare reports, and develop training materials for policies and procedures.
Lumicera Health Services is a specialty pharmacy that focuses on transparency and stewardship to optimize patient well-being. The company fosters a creative and diverse work environment.