Operations Manager / Office Manager
Benefits
3w PTO
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Your Role:
- Own day-to-day office operations: including call center performance, follow up, scheduling/dispatch, cash collection, compliance, and administrative workflows.
- Own the performance of customer service, scheduling, and dispatch without owner intervention.
- Track project/job timelines from booking through completion and invoicing, flagging jobs at risk of slipping.
KPIs / Performance Expectations:
- Maintain 95% answer rate, and sub-5m speed to lead.
- 75%+ booking rate on qualified leads.
- Follow happy call and membership process to hit target revenue retention rates.
Compensation & Benefits:
- Up to $1600/mo depending on experience.
- Guaranteed annual bonus of one month's salary.
- Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores.
Requirements:
- 2+ years in project management, office management, or operations coordination, ideally in trades, HVAC, plumbing, or field services.
- Working knowledge of HouseCall Pro or a comparable FSM/scheduling platform.
- Excellent written and verbal English communication.
Offshore Launch
Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.