Lead a large, multi-site intake operation spanning in-house and nearshore teams.
Manage vendor partnerships, including SLAs, KPIs, and performance reviews.
Own intake metrics, systems, and cross-functional collaboration with marketing and legal.
EvenUp uses AI to empower personal injury lawyers and victims to get the justice they deserve. The company is one of the fastest-growing vertical SaaS companies, backed by top VCs, and seeks talented, driven, and collaborative individuals to have a lasting impact.
Lead daily operations and align execution with broader business goals.
Manage agent attendance, quality, and performance with coaching and follow-up.
Oversee onboarding, compliance, and monthly invoicing while driving workforce growth.
This role is with a partner company that operates a remote, distributed workforce providing outsourced services. The company is scaling to 100 active agents and values hands-on leadership, accountability, and quality.
Monitor agent performance in quality, productivity, and attendance to maintain QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, ensure schedule adherence, and maintain coaching logs.
Clipboard is on a mission to uplift communities through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, the company is a remote-first team of over 1,000 people and has been profitable since 2022.
Own day-to-day operational performance across Giga's live data center facilities.
Build and enforce the operating standard applied across all facilities.
Manage facility operations teams and vendor relationships across multiple sites.
Giga builds gigawatts of AI data centers to hasten a future of intelligence and abundance. The team is fast-moving and practical, with a focus on impact.
Define and execute long-term global vendor strategy for customer operations, focusing on experience, efficiency, and innovation.
Lead vendor performance management and cross-functional initiatives to drive operational excellence and cost optimization.
Deploy AI and automation across servicing workflows to transform vendor partner outcomes and customer resolution.
Affirm is reinventing credit to make it more honest and friendly, giving consumers flexibility to buy now and pay later without hidden fees. As a leading fintech company, they focus on remote-first culture and competitive benefits, supporting employee growth and customer-centric values.
Own vendor relationships and optimize lead quality, conversion, and ROI through data-driven decisions.
Analyze lead performance across sources, adjust purchase criteria, and run structured tests to improve outcomes.
Build reporting and partner cross-functionally to ensure scalable, compliant lead generation systems.
AnewHealth is a leading pharmacy care management company specializing in caring for people with complex chronic needs. With over 1,400 team members, they care for more than 100,000 people across all 50 states.
Own relationships with panel vendors to assess performance and fulfill customer recruitment needs.
Review customer requirements, place orders, and monitor progress to ensure timely fulfillment.
Build scalable processes and partner with Product and Engineering to improve operational tools.
Maze is a user research platform that helps companies build the right products faster by making user insights accessible. We are a Series B company with under 150 team members, operating a global remote workforce driven by inclusivity and transparency.
Oversee daily portfolio service operations, monitor vendor performance, and serve as a key point of contact for client inquiries and issue resolution.
Conduct meticulous reconciliation and quality control checks on active assignments to maintain high organizational standards.
Coordinate daily workflows to meet deadlines and ensure strict compliance with client-specific requirements.
OPENLANE builds the world's most advanced digital marketplace for used vehicles, helping customers buy and sell smarter with data-driven insights. The company has about 5,000 employees and maintains a culture of internal promotions, diverse career paths, and meaningful advancement.
Manage budget tracking, reconciliation, and financial reporting for Central Security.
Oversee vendor contract lifecycle, procurement operations, and vendor onboarding.
Drive operational coordination and cross-functional request management.
itD is a consulting and software development company that blends diversity, innovation, and integrity. They are a woman- and minority-led firm with a flat structure that empowers employees.
Coordinate CX service delivery and daily operations to ensure alignment with SLA requirements.
Monitor service requests, tickets, and operational metrics to ensure timely response and issue resolution.
Prepare service reports, operational updates, and support internal service review meetings with clients and delivery teams.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals and a culture of Relentless Performance, the company has maintained a 99% project success rate since 1989 and operates across 5 continents in over 25 countries.
Define and execute the long-term strategy for Affirm's global customer operations vendor network, balancing customer experience, operational efficiency, and compliance.
Partner with cross-functional teams to deploy AI and automation across servicing workflows within the vendor network to improve cost-to-serve and agent experience.
Lead a team of Vendor Managers, establish governance frameworks, and drive performance excellence across the global vendor ecosystem.
Affirm is reinventing credit to make it more honest and friendly, giving consumers flexibility to buy now and pay later without hidden fees or compounding interest. We are a publicly traded company with a remote-first culture, focusing on innovation and inclusivity.
Oversee partner performance governance, monitoring KPIs and SLAs to ensure quality and customer satisfaction.
Lead escalations and corrective actions, driving timely resolution and continuous improvement.
Manage operational governance, reporting, and coordination across teams to align partner delivery with ServiceNow standards.
ServiceNow provides an AI platform for business reinvention, integrating AI, data, and workflows to help organizations work smarter. It serves 85% of the Fortune 500 and fosters an AI-native culture focused on innovation and collaboration.
Design and optimize end-to-end customer journeys across complex support experiences, with an initial emphasis on warranty replacements.
Lead root-cause analysis of recurring operational issues by combining data from support platforms, transactional systems, and logistics.
Define and monitor KPIs, dashboards, and experimentation plans that measure customer effort, operational efficiency, quality, and risk.
Oura is a health technology company that designs and manufactures the Oura Ring, a wearable device for sleep and activity tracking. The company emphasizes employee well-being and innovation in a supportive culture.
Lead and develop Business, Enterprise, and MDU Sales Support teams, overseeing daily service delivery and call center operations to ensure seamless customer order fulfillment.
Establish and monitor KPIs, productivity goals, and staffing levels while using tools like Calabrio and Five9 to drive performance and continuous improvement.
Partner across Sales, Engineering, and Field Operations to resolve roadblocks, improve processes, and enhance the customer experience.
Lumos is building one of the nation's fastest-growing 100% Fiber Optic networks through a joint venture with T-Mobile, aiming to connect 12 to 15 million homes by 2030. The company operates with a fast-paced, collaborative culture where team members are curious, solutions-oriented, and empowered to take ownership of their work.
Work directly with customers and internal teams to support Toll-Free Verification onboarding, ensuring carrier and regulatory compliance.
Review verification submissions, conduct KYC checks, analyze digital footprints, and handle escalations to prevent fraud.
Collaborate with cross-functional teams to streamline onboarding, improve workflows, and maintain operational efficiency.
Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. It is a remote-first company with a strong culture of connection, global inclusion, and diverse experiences.
Review RCS applications and assess use cases to ensure compliance with carrier regulations and prevent fraud.
Provide white glove service to customers, guiding them through complex carrier requirements and technical hurdles.
Handle escalations and perform quality assurance checks on AI-generated and agent-reviewed decisions.
Twilio shapes the future of communications, delivering innovative solutions to hundreds of thousands of businesses. They are a remote-first company with a strong culture of connection and global inclusion.
Own delivery of the AHT reduction project, planning, running, and reporting on progress against target.
Lead the phone systems rollout as a discrete project, working closely with the AutOps team.
Run the complaints process end to end and lead a small team of direct reports, coaching them to hit targets.
Tem is rebuilding the energy transaction to make it transparent and fair, building the first AI-native infrastructure for buying, selling, and pricing electricity. With a $75 million Series B led by Lightspeed, the company is scaling internationally to bring fair access to low-cost electricity.
Lead and motivate a team of customer service agents in a remote contact center.
Oversee daily operations to exceed service levels and customer satisfaction targets.
Collaborate with departments to improve processes and train staff.
Duluth Trading Company creates innovative workwear and gear for hands-on individuals. They foster a can-do, hard-working culture with a digital-first mindset.
Lead and coach Support Analysts to deliver timely, accurate, and professional customer resolutions.
Manage daily support operations, ticket triage, queue health, SLAs, escalations, and quality monitoring.
Use performance data and cross-functional partnerships to drive continuous improvement.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare and help patients live their best lives. The team is mission-driven, collaborative, humble, inclusive, and focused on delivering on promises.
Manage clinical study vendors and ensure deliverables are on time, within budget, and compliant with FDA and ICH/GCP guidelines.
Support CRO collaboration, site start-up, study documentation, and risk mitigation with cross-functional teams.
Leverage AI tools and process improvements to enhance clinical operations productivity and quality.
This biotechnology company focuses on developing innovative oncology therapies. It offers a collaborative, multidisciplinary environment with opportunities to use AI-enabled tools and modern approaches to clinical operations.