Onboarding Operations Specialist

Responsibilities:

• Review verification submissions for compliance, conduct KYC checks, and verify brand legitimacy.
• Perform QA on AI-generated decisions and agent-resolved submissions to ensure accuracy.
• Analyze verification processes to detect patterns, optimize workflows, and mitigate risks.

Qualifications:

• 1-2 years of experience in an operations and customer-facing role with cross-functional collaboration.
• Strong ability to prioritize tasks, manage workloads, and meet SLAs.
• Excellent communication skills and attention to detail in document review and risk assessment.

Desired Skills:

• Familiarity with Google Workspace, Microsoft 365, ServiceNow, Zendesk, or Slack.
• Experience with KYC checks, brand verification, and digital footprint analysis.
• Quality assurance expertise in process review and compliance.

What We Offer:

• Competitive pay, generous time off, ample parental and wellness leave.
• Healthcare, retirement savings program, and much more.
• Remote-first work environment with opportunities for connection and growth.