Provide personalized onboarding support for customers who sign up for Fast Track Packages.
Help Fast Track customers solve existing onboarding issues through engagement that meets their demands.
Manage Onboarding SLAs and credit utilization for each product, and partner with operations teams to scale onboarding volumes.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company is a remote-first organization with a strong culture of connection and global inclusion, offering a vibrant team environment.
Own the customer onboarding process end to end, from first document request to activated account.
Run KYC/KYB reviews on business entities, including corporate structure and beneficial ownership.
Find friction in the onboarding process and propose automation and process improvements.
Altitude provides onboarding services for onchain-native businesses, handling KYC/KYB and account activation. They are a small team with high standards and a remote-first culture.
Manage the end-to-end customer onboarding process, including KYC/KYB reviews and document verification.
Act as the main customer contact, balancing regulatory requirements with a seamless experience.
Analyze and improve onboarding workflows by identifying bottlenecks and recommending automation opportunities.
The company is a fast-growing digital platform that specializes in onboarding businesses through a remote-first environment. They emphasize ownership, autonomy, and continuous improvement within a collaborative culture.
Process KYC requests and support user verification workflows.
Request and review KYC documentation from clients, monitor case status, and manage refund requests.
Communicate clearly with clients and partners to obtain missing information and ensure records are complete.
FYST is a leading fintech company in the payments space, focused on growth and innovation. They have a young, ambitious team that values serious growth, offering real ownership and support.
Detect and investigate potentially fraudulent accounts, analyzing transaction reports for anomalies.
Process KYC profiles and conduct Enhanced Due Diligence (EDD) reviews for high-risk customers.
Maintain accurate case records and communicate investigation outcomes to colleagues.
Our partner, a digital platform company, seeks a Risk Operations Specialist in Brazil. The company focuses on protecting users and transactions from fraudulent activity. This role is part of a fast-paced, fully remote team dedicated to accountability and continuous improvement.
Own the client's first 60 days end-to-end, from Sales handoff to a fully live, confident client.
Collaborate with Implementation, Accounting, and Revenue teams to drive activation and billing setup.
Manage a clean handoff to Strategic Account Managers and Revenue Optimization Managers for ongoing account management.
OCRA is an AI-powered Revenue Management System and Global Distribution System for hotel parking assets. They partner with over 50 operators and 25 hotel groups across 600+ locations in North America, and have raised $10M in funding, fostering a culture of broad exposure and impact.
Conduct daily, high-volume reviews of KYC/CDD files, AML alert dispositions, and transaction monitoring cases to ensure adherence to internal SOPs and regulatory requirements.
Meticulously track and document errors in a centralized defect log, providing objective evidence for compliance failures or policy deviations.
Provide clear, constructive feedback to operations teams on individual file performance, highlighting areas for immediate correction and long-term improvement.
Moniepoint Inc. is Africa’s all-in-one financial platform, serving 20 million businesses and individuals with payments, banking, credit, and cross-border tools. They are Nigeria’s largest merchant acquirer, processing over $250 billion annually, with a fully remote work culture and career growth opportunities.
Guide customers through the onboarding process and ensure smooth transitions between teams.
Collaborate with Customer Success, Sales, Operations, and Support to refine workflows.
Maintain key success metrics and drive automations for efficient onboarding.
Docker provides developer tools and services for building, sharing, and running applications, trusted by over 20 million monthly users. It is a globally distributed, remote-first company focused on innovation and developer experience.
Act as internal liaison for requests across Billing, Deal Strategy, Legal, and Security to ensure smooth sales processes.
Build out pricing and deal workflows, including order forms, pricing tools, and CPQ workflows.
Support team success by maintaining cross-functional trackers and working with leadership to resolve challenges.
Twilio delivers innovative communication solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Own a comprehensive Customer Risk Rating framework, including tiering criteria, scoring logic, and documentation standards.
Own the Enhanced Due Diligence framework, including trigger events, workflow documentation, and escalation protocols.
Define and manage monitoring and refresh cadences across all counterparty tiers, ensuring risk profiles remain current and documented.
Ondo Finance provides institutional-grade, blockchain-enabled investment products and services, including tokenized funds and decentralized finance technology. Founded by former Goldman Sachs Digital Assets team members and backed by top investors, the company is fully remote with a well-capitalized, growing team.
Identify and verify Ultimate Beneficial Owners, perform sanctions screening, and conduct PEP checks.
Evaluate merchant business models to detect risks like payment facilitation or prohibited activities.
Breeze is building a universal payment layer to unify all currencies—fiat and crypto—for seamless transactions. It is a dynamic startup backed by Sequoia Capital with a fast-paced, collaborative culture.