Provide customer support with shift schedule, including transaction and limit monitoring.
Monitor provider activity, allocate resources during downtime, and calculate potential losses.
Perform refunds and request user documents as needed.
FYST is a leading fintech company in the payments space. We are young, ambitious, and serious about growth, with a passionate team that values meaningful impact.
Own the customer onboarding process end to end, from first document request to activated account.
Run KYC/KYB reviews on business entities, including corporate structure and beneficial ownership.
Find friction in the onboarding process and propose automation and process improvements.
Altitude provides onboarding services for onchain-native businesses, handling KYC/KYB and account activation. They are a small team with high standards and a remote-first culture.
Manage the end-to-end customer onboarding process, including KYC/KYB reviews and document verification.
Act as the main customer contact, balancing regulatory requirements with a seamless experience.
Analyze and improve onboarding workflows by identifying bottlenecks and recommending automation opportunities.
The company is a fast-growing digital platform that specializes in onboarding businesses through a remote-first environment. They emphasize ownership, autonomy, and continuous improvement within a collaborative culture.
You will be the first point of contact for customers, handling calls, emails, and chats to help them navigate the platform and troubleshoot basic technical issues.
Responsibilities include guiding customers through account setup, transactions, and platform features, as well as accurately documenting interactions in the CRM.
You will escalate complex issues to the technical team while resolving simpler matters independently, ensuring customers feel informed and confident.
Veta Virtual is a hiring platform that connects talent with high-growth clients in the Fintech and Cryptocurrency industry. They offer a collaborative, supportive culture with a fast-paced environment where communication skills are valued.
Manage communication channels with global financial planners, ensuring timely responses and issue escalation.
Run recurring audits of tools and systems, maintaining data hygiene and implementing fixes as needed.
Support onboarding for new planners, provisioning tools and ensuring full admin configuration before they start.
LearnLux is a leading provider of workplace financial wellbeing, offering fiduciary digital planning and one-on-one guidance from Certified Financial Planner professionals. They are a venture-backed company with over $35M raised, focusing on growth and scale, and maintain a fast-paced, quality-driven culture.
Review payment transactions and identify fraudulent or suspicious activity.
Collaborate with customers and internal teams (Finance, Risk, Compliance, Product) to resolve payment issues.
Contribute to improving and streamlining manual workflows as the team scales.
WeTravel builds tools that empower entrepreneurs to launch and grow their own travel businesses, helping them process payments and manage customers. The company is trusted by 8,000 organizers and aims to grow from $1B to $10B in travel experiences, with a passionate, travel-loving team.
Identify and verify Ultimate Beneficial Owners, perform sanctions screening, and conduct PEP checks.
Evaluate merchant business models to detect risks like payment facilitation or prohibited activities.
Breeze is building a universal payment layer to unify all currencies—fiat and crypto—for seamless transactions. It is a dynamic startup backed by Sequoia Capital with a fast-paced, collaborative culture.
Own and maintain the AML/BSA compliance program for U.S. payments products, including policies, procedures, and internal controls.
Oversee transaction monitoring for payment flows; manage alert review, investigations, and SAR filing decisions.
Act as the embedded compliance partner to Product and Engineering on new payment features.
Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. The company has a vibrant community, a growing ecosystem of partners, and a culture of innovation and collaboration.
Request and review EDD documents from high-value clients and risk-analyze transactions.
Perform sanctions, PEP, and adverse media screening to identify potential fraud.
Collaborate with cross-functional teams like Product, Compliance, and Data Science to enhance KYC strategies.
Blue Cube Services Ltd. provides EDD specialists for a leading digital assets software platform. The company is a growing contractor-based team with a global remote workforce, focusing on compliance and fraud prevention.
Lead and coach a team of Trust & Safety Analysts across Fraud Operations and Disputes workflows.
Own daily operational performance across fraud alerts, transaction monitoring, manual reviews, disputes, escalations, productivity, quality, and SLA adherence.
Drive high standards of communication, structure, and follow-through, ensuring priorities and decisions are clearly documented.
MoonPay is a unified payments platform for digital currency, making it easy to buy, sell, swap, and pay in digital currencies. Trusted by over 30 million customers and 500+ ecosystem partners, the company is fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, with a culture focused on accountability, rigor, and trust.
Conduct comprehensive KYB checks and risk assessments on merchant customers.
Investigate suspicious activities and ensure compliance with UK regulations.
Collaborate with cross-functional teams to enhance financial crime controls.
Monzo is a UK-based digital bank focused on fighting financial crime and protecting customers. The Financial Crime Customer Operations team is the frontline defense, with a culture of collaboration and rapid adaptation.
Credential providers end-to-end, managing high volumes of caseloads.
Pioneer best practices and new workflows for provider credentialing.
Collaborate cross-team to improve processes and policies.
Verifiable is a provider credentialing and network monitoring platform delivering AI, API, and software solutions to healthcare organizations. The company has grown to ~150 employees in 5 years, with a collaborative, high-ownership culture.
Validate Bank Partner Invoices and coordinate Program Change Requests (PCRs) for bank review and approval.
Serve as the day-to-day contact for administrative inquiries from banking partners and support strategic initiatives.
Collaborate cross-functionally to drive process improvements and optimize stakeholder engagement.
Marqeta is a card issuing platform that enables embedded finance for companies to issue cards and manage payment operations. They are a publicly-traded company with a Flex First culture and values focused on customer success and innovation.
Own payments and fraud operations end to end, balancing fraud loss and customer friction.
Manage third-party vendors and set strategy for scaling payments trust.
Lead incident response and optimize checkout conversion.
Courtyard.io is one of the fastest-growing collectibles startups, making it faster, easier, and more exciting to discover, collect, and cash out instantly. We are a remote-first company hiring across all functions to push the boundaries of what's possible in collectibles and digital ownership.
Build and nurture trusted relationships with top-tier customers.
Drive retention and proactively reactivate dormant accounts.
Resolve customer inquiries and act as a bridge between customers and product team.
We are a Ukrainian IT company building world-class products including Hily, Taimi, AdConnect, and Mailkeeper. With 500+ employees and offices in Kyiv, London, and Limassol, we ranked 5th among Ukraine's best employers in 2025.
Conduct supervised investigations into transaction monitoring, KYC, EDD, sanctions, and unusual activity.
Apply legal research and analytical skills to complex customer and transaction fact patterns.
Work with cross-functional teams to develop findings and escalate risks appropriately.
Binance.US is a licensed U.S. cryptocurrency exchange for buying, trading, holding, and earning digital assets. Recognized as a top crypto platform, it prioritizes low fees, security, and compliance.
Lead Billing Support through change management and operational rigor.
Analyze data to drive performance and cross-functional alignment.
Build scalable workflows in a fast-paced startup environment.
Rula is a mental health company dedicated to providing quality, evidence-based care and eliminating stigma. They are a remote-first startup with a focus on diversity and inclusion.
Providing customers a seamless support experience.
Submitting applications to the carrier and owning till approval.
Helping customers navigate the healthcare system.
Vitable is a health benefits platform designed to make high-quality healthcare accessible to uninsured and underinsured Americans. They are a small, passionate team moving fast to solve a meaningful problem.
Manage lab test orders and coordinate with diagnostic labs, customers, and vendors to ensure timely and accurate delivery of results.
Monitor internal dashboards for system delays or outages and proactively troubleshoot issues across internal platforms.
Provide direct customer support via Slack, email, and ticketing systems, maintaining SLA standards for response and resolution times.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Backed by Creandum, Point Nine, 20VC, YC, and leading angels, they are a remote-first team of about 50 people scaling fast to connect millions.
Serve as primary point of contact for a portfolio of customers, managing daily operational needs and ensuring programs run smoothly.
Document and improve operational processes, creating templates and playbooks to support the Account Management team.
Perform data analysis to surface customer trends and assist senior Account Managers with reporting and presentations.
Marqeta is a fintech leader redefining financial services through embedded finance. It is a fast-growing company with a flexible-first culture that supports remote work.