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About the Role:
- Lead Billing Support through change management and operational rigor.
- Turn operational and billing data into performance stories and recommendations.
- Balance performance across multiple BPO vendors and build scalable workflows.
Required Qualifications:
- 5+ years of customer support experience in a high-volume environment.
- 3+ years of people leadership in billing support, healthcare operations, or similar.
- Expertise in process mapping, defining metrics, and using dashboards.
Benefits:
- 100% remote work environment with healthy work-life balance.
- Comprehensive health benefits including medical, dental, vision, and FSA/HSA.
- Generous time-off policies with two company-wide shutdown weeks and paid parental leave.
Rula
Rula is a mental health company dedicated to providing quality, evidence-based care and eliminating stigma. They are a remote-first startup with a focus on diversity and inclusion.