Guide beneficiaries through health insurance options by listening to their needs, answering questions, and recommending suitable coverage solutions.
Conduct phone consultations to help customers understand plans and make informed purchasing decisions while meeting sales targets.
Maintain accurate customer information and documentation while navigating multiple systems and applications.
Amplify helps individuals make informed decisions about their health insurance coverage through personalized support and education. The company operates a remote call center environment with a focus on customer service and sales, offering paid training and career growth opportunities.
Evaluate AI agent conversations for acute symptom triage, diabetes management, and travel health guidance.
Score and annotate agent performance using structured rubrics and provide actionable feedback.
Participate in calibration sessions and help refine test scenarios for clinical safety.
Hippocratic AI develops AI-driven clinical agents to support healthcare delivery. As a specialized AI company, it focuses on patient safety and clinical accuracy, engaging clinical experts to evaluate and refine its systems.
Handle 4–6 simultaneous inbound chats, maintaining accuracy and response timeliness across all active sessions.
Qualify customer needs by gathering key information and routing them to the appropriate department or licensed agent.
Answer general insurance questions and provide guidance on website navigation, plan viewing, and enrollment processes.
eHealth is a health insurance marketplace that helps consumers find, compare, and buy health insurance online. The company fosters a diverse and innovative culture where team members support one another in solving challenges.
Answer inbound calls to help individuals understand coverage and select the right products.
Make outbound calls to follow up with customers and build lasting relationships.
Assist with Medicare application workflows and answer policy-related questions.
Qualfon is a global provider of omnichannel customer experience and business support solutions. We are a purpose-driven team focused on creating job opportunities and supporting personal growth, with a mission to help people pursue their total vocation.
Contribute directly to improving Provider experience through timely credentialing and enrollment.
Collaborate with cross-functional teams to support new payer launches and share operational insights.
Help educate credentialing associates as new processes and payers are introduced.
Rula is a remote-first company that makes mental health care more accessible by streamlining provider onboarding. The team values diversity, equity, and inclusion, fostering a culture of belonging.
Serve as the primary point of contact and trusted advisor for employer groups, brokers, and employees navigating ICHRAs, individual health plans, and Medicare.
Manage account onboarding, implementation, renewals, and issue resolution while driving retention and satisfaction.
Educate stakeholders on health insurance options, process enrollments, and ensure compliance with ACA, HIPAA, and CMS regulations.
Kyra Health is a health benefits technology company that transforms how employers and employees experience health benefits through technology, innovation, and exceptional service. They are a growing company focused on delivering exceptional client experiences and building long-term relationships.
Manage lab test orders and coordinate with diagnostic labs, customers, and vendors to ensure timely and accurate delivery of results.
Monitor internal dashboards for system delays or outages and proactively troubleshoot issues across internal platforms.
Provide direct customer support via Slack, email, and ticketing systems, maintaining SLA standards for response and resolution times.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Backed by Creandum, Point Nine, 20VC, YC, and leading angels, they are a remote-first team of about 50 people scaling fast to connect millions.
Provide accurate health insurance guidance across phone, text, chat, and email channels.
Help new customers onboard and select appropriate health plans and steps.
Assist members with care journey issues, including finding providers and claims help.
Sana builds affordable health plans designed around integrated primary care and care navigation for small to midsize businesses. Founded in 2017, the company is remote-first with a fully distributed team across the U.S., valuing curiosity and ownership.
Respond to inbound calls from prospective customers for auto, home, and other insurance policies.
Educate customers on policy details like coverage and pricing, and prepare quotes through carriers.
Problem-solve and objection-handle to help customers bind a policy with Jerry.
Jerry.ai is building an AI agent to manage physical assets, starting with car insurance and expanding into home and other areas. They have over 5 million customers, raised $240M+, and have been profitable since 2024, with a fully remote team and offices in several US cities and Toronto.
Handle inbound calls and chat boxes from members regarding Sidecar Health’s products and services.
Provide excellent customer service in a timely manner while building rapport and maintaining positive relationships.
Handle issues and complaints, and maintain policies and standard operating procedures.
Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible for everyone. The team consists of passionate individuals from diverse backgrounds including tech leaders and healthcare professionals, all driven to fix a broken system.
Manage executive logistics, scheduling, and travel for co-founders and the Growth team.
Own end-to-end meeting operations and support the People team with hiring and culture programming.
Identify operational gaps and implement solutions in a high-growth healthtech environment.
Jukebox Health partners with health plans to make homes safer and more accessible for older adults and high-needs populations using technology and clinician networks. It is a fast-growing healthcare services company backed by top venture capital firms, with a mission-driven and collaborative culture.
Employee Navigator Administration including setup, configuration, and maintenance of client groups, plans, and EDI feeds.
Client Servicing for new hires, terminations, QLEs, and coverage questions.
Data Collection and Submissions for carrier and PEO submissions with follow-up.
Wing is a company redefining the future of work by providing one-stop shop services for companies to build world-class teams and automate operations. They are currently hiring for a part-time remote Healthcare Virtual Assistant for a health insurance benefits agency client.
Answer inbound calls and make outbound calls to participants enrolled in the Condition Management Program.
Assist participants via email and online messaging, and accurately document all participant communications.
Work independently and in a team environment with strong customer service skills; no experience required as training is provided.
Cottingham and Butler's Health and Wellness division focuses on reducing medical costs while increasing employee engagement and productivity through onsite screenings, technology, and condition management programs. They value an open-door culture where team opinions are appreciated.
Manage communication channels with global financial planners, ensuring timely responses and issue escalation.
Run recurring audits of tools and systems, maintaining data hygiene and implementing fixes as needed.
Support onboarding for new planners, provisioning tools and ensuring full admin configuration before they start.
LearnLux is a leading provider of workplace financial wellbeing, offering fiduciary digital planning and one-on-one guidance from Certified Financial Planner professionals. They are a venture-backed company with over $35M raised, focusing on growth and scale, and maintain a fast-paced, quality-driven culture.
Provide remarkable service by answering inbound calls and emails from clients, agents, and brokers.
Process administrative tasks including account maintenance, data entry, and interdepartmental coordination.
Communicate with Treasury to resolve credit card disputes, refunds, and perform daily payment reporting.
HealthEquity empowers healthcare consumers by providing HSAs and consumer-directed benefits. The company fosters an inclusive culture and is committed to saving and improving lives.
Own key operational support initiatives that directly impact patient care delivery and health plan compliance.
Complete critical data entry from internal care systems into health plan portals, trackers, and databases with exceptional accuracy.
Process and monitor care management program authorizations, reauthorizations, and disenrollments to ensure patients maintain continuous access to care.
Pair Team is a tech-enabled medical group that reimagines how Medicaid and Medicare serve underserved populations, delivering whole-person care through clinical, behavioral, and social support. They are one of the largest Enhanced Care Management providers in California, with a collaborative team of clinicians and technologists, and they have demonstrated a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.
Support the execution of workflows and operational processes to expedite medication access.
Collaborate with doctors, insurance companies, and pharmacies to process prescriptions.
Master proprietary software tools to optimize operational workflows.
Generator Health is a company that expedites access to critical medications through operational workflows. They are an equal opportunity employer focused on efficiency and quality in healthcare.
Handle inbound calls and chat boxes from members regarding Sidecar Health's products and services.
Provide excellent customer service in a timely and positive manner, building rapport and maintaining positive relationships.
Handle issues and complaints, maintaining policies and standard operating procedures.
Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible for everyone. The team consists of passionate individuals from tech, policy, and healthcare backgrounds, working in a fast-moving startup environment.
Make high-volume outbound calls to ACA marketplace prospects and convert third-party vendor leads.
Educate clients on ACA health insurance plans, subsidies, and coverage options to close enrollments.
Cross-sell ancillary products, maintain member retention, and document all interactions in CRM systems.
Keystone is a fast-growing company seeking top talent employees with a purpose. They offer a supportive team environment with amenities like yoga rooms, pickleball courts, and a golf simulator.
Manage referrals and guide participants through the enrollment process with compassion and accuracy.
Provide empathetic communication and support to participants via phone, text, and other channels.
Collaborate with clinical and operational teams to track performance and improve engagement.
The partner company is a healthcare organization that provides participant success services. It offers a supportive, mission-driven culture with a focus on quality and empathy.