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What you'll do:
- Handle 4–6 simultaneous inbound chats, maintaining conversation accuracy and response timeliness.
- Qualify customer needs and route them to appropriate departments or licensed agents.
- Answer general insurance questions and provide guidance on website navigation and enrollment.
Who you are:
- You have 1+ years of customer service chat-based experience with excellent written communication skills.
- You have strong typing speed (50+ WPM) and the ability to manage multiple live chats simultaneously.
- You have solid computer skills and a high-speed hardwired internet connection.
About eHealth:
- eHealth is an Equal Employment Opportunity employer committed to a bias-free work environment.
- Our mission is to expertly guide consumers through their health insurance and related options transparently and trustworthily.
eHealth
eHealth is a health insurance marketplace that helps consumers find, compare, and buy health insurance online. The company fosters a diverse and innovative culture where team members support one another in solving challenges.