Source Job

• Serve as primary relationship owner for Strategic employer customers, driving engagement and retention.
• Partner with marketing to develop engaging campaigns and workshops for customers.
• Collaborate internally with product, clinical, and data science teams to resolve customer issues.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is known for a transformative, AI-powered platform.

• Manage a portfolio of public-sector customer accounts, driving adoption and measurable outcomes.
• Serve as the primary point of contact and trusted advisor to customer stakeholders.
• Lead business reviews focused on engagement, ROI, and long-term value.

Virta Health is on a mission to reverse metabolic disease in one billion people. They have raised over $350 million from top-tier investors and partner with large health plans, employers, and government organizations.

• Act as the primary point of contact for brokers and their clients, managing customer retention and expansion.
• Facilitate smooth transitions, lead quarterly business reviews, and own the annual renewal process end-to-end.
• Collaborate cross-functionally with sales, product, and support teams to improve the customer and broker experience.

Sana is a health plan solution built for small and midsize businesses, designed around integrated primary care service to make healthcare easy. Founded in 2017, we are a remote-first company with a fully distributed team across the U.S., valuing curiosity, ownership, and speed.

• Answer inbound calls and make outbound calls to participants enrolled in the Condition Management Program.
• Assist participants via email and online messaging, and accurately document all participant communications.
• Work independently and in a team environment with strong customer service skills; no experience required as training is provided.

Cottingham and Butler's Health and Wellness division focuses on reducing medical costs while increasing employee engagement and productivity through onsite screenings, technology, and condition management programs. They value an open-door culture where team opinions are appreciated.

• Lead and mentor a team of Customer Success Associates to deliver exceptional client support and drive retention.
• Develop and execute strategic account plans for health system partners and executive stakeholders.
• Collaborate cross-functionally with Product, Clinical, and Data Science teams to advocate for customer needs.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is transforming access through its AI-powered platform.

• Work cross-functionally with a dedicated Account Management team to ensure end-to-end client ownership and accountability.
• Use data to develop strategic account plans, conduct monthly claims reviews, and present quarterly progress reports.
• Present strategic renewal proposals, negotiate rates, and ensure smooth transitions from sales to implementation.

Gravie creates health benefits that actually benefit small and midsize businesses and their employees. The company is well-capitalized with a non-hierarchical, high-performance culture focused on consumer-centric solutions.

• Serve as the primary relationship and strategy owner for large, multi-national employer partners.
• Advise and lead employer partners to define and execute their mental health and wellbeing strategy using data-driven storytelling.
• Craft clear, succinct business reviews that demonstrate value and return on investment.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally in partnership with employers and over 100 million through health plan relationships. The company has delivered more than 15 million sessions of care and published over 35 peer-reviewed studies, driving unmatched clinical effectiveness and cost efficiency.

• Serve as key support contact for providers, resolving inquiries and maintaining positive relationships.
• Manage provider listings, procedure additions/deletions, and customer requests following established processes.
• Monitor customer activity, identify improvement opportunities, and provide guidance on Marketplace tools.

Tendo is a mission-driven company building software to improve the care journey for patients, clinicians, and caregivers. It is a fast-growing company with a diverse team and hubs in several US cities, fostering a culture of innovation and collaboration.

• Serve as the primary point of contact for a high-volume portfolio of small group employer clients, managing day-to-day service needs via phone and email.
• Build and maintain strong client and carrier relationships through proactive outreach and virtual meetings, handling high-level service issues with professionalism.
• Support renewal processes, identify cross-sell opportunities, and maintain accurate client records in the CRM system.

CRC Benefits is an industry leading provider of benefits services. The company has earned a Top Workplaces USA award three years in a row, with a culture based on inclusion, trust, collaboration, and innovation.

• Support executive business reviews and account follow-through for enterprise customers, preparing materials and tracking action items.
• Draft professional customer communications and maintain stakeholder maps to ensure seamless account management.
• Maintain account health records in HubSpot and assist with process improvements to streamline team operations.

Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers, and have connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, helping 15M+ patients.

• Manage day-to-day client relationships, ensuring alignment, collaboration, and accountability to drive loyalty and retention.
• Deliver business results and impact through regular meetings and business reviews, enabling client success and expansion opportunities.
• Proactively identify growth opportunities within your client base and advocate for client needs across cross-functional teams.

Force Therapeutics provides an intelligent, evidence-driven remote therapeutic care platform that empowers clinicians to extend their reach and engage patients throughout their care journey. As a high-growth company partnering with leading health systems, it fosters a mission-driven, inclusive culture focused on innovation and team well-being.

• Act as primary liaison for existing groups, ensuring satisfaction and retention through proactive relationship management.
• Attend client meetings across Texas, providing education and enrollment support.
• Lead renewal discussions, negotiate terms and pricing to drive retention.

Sidecar Health is redefining health insurance to make excellent healthcare affordable and accessible. They are a mission-driven company with a team of passionate individuals from tech, policy, and healthcare backgrounds.

• Act as a trusted advisor to health plan clients, driving adoption and value realization of Collective Medical's technology.
• Develop strategic account plans and foster collaboration between clients to share best practices and success stories.
• Identify performance improvement opportunities and coordinate cross-functional teams to support revenue expansion and churn reduction.

PointClickCare is a health tech company that helps providers deliver exceptional care through a platform with the largest long-term and post-acute care dataset. The company is founder-led and privately held, with over 30,000 provider organizations and a culture recognized as one of Canada's Most Admired Corporate Cultures.

• Handle inbound calls and chat boxes from members regarding Sidecar Health's products and services.
• Provide excellent customer service in a timely and positive manner, building rapport and maintaining positive relationships.
• Handle issues and complaints, maintaining policies and standard operating procedures.

Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible for everyone. The team consists of passionate individuals from tech, policy, and healthcare backgrounds, working in a fast-moving startup environment.

• Manage high-volume inbound communications across phone, email, chat, and SMS as the first point of contact for patients.
• Schedule appointments and coordinate with GI Providers, Registered Dietitians, and Behavioral Health Providers.
• Respond to billing and insurance questions, triage clinical inquiries, and de-escalate challenging interactions with empathy.

Oshi Health is a virtual digestive health practice transforming GI care by combining compassionate, multidisciplinary care with innovative technology to help people with chronic digestive conditions. It is a remote-first, mission-driven high-growth startup with a focus on patient-centered care and team collaboration.

• Employee Navigator Administration including setup, configuration, and maintenance of client groups, plans, and EDI feeds.
• Client Servicing for new hires, terminations, QLEs, and coverage questions.
• Data Collection and Submissions for carrier and PEO submissions with follow-up.

Wing is a company redefining the future of work by providing one-stop shop services for companies to build world-class teams and automate operations. They are currently hiring for a part-time remote Healthcare Virtual Assistant for a health insurance benefits agency client.

• Manage the end-to-end client lifecycle for strategic employer clients, driving retention and satisfaction through proactive, data-informed account management.
• Prepare and deliver persuasive business reviews leveraging clinical outcomes, engagement data, and ROI analyses to influence executive decision-making.
• Lead renewal negotiations and upsell contracting, guiding stakeholders toward mutually beneficial terms.

Virta Health is on a mission to reverse metabolic disease in one billion people through innovations in technology, personalized nutrition, and virtual care delivery. They have raised over $350 million from top-tier investors and partner with health plans, employers, and government organizations.

• Provide member-centered support by answering inbound calls and chats with empathy and clarity.
• Resolve core member issues including benefits coverage, cost-sharing concepts, and network provider searches.
• Own issues end-to-end using established workflows and document interactions accurately.

Included Health is a healthcare company delivering integrated virtual care and navigation. They are remote-first and focus on raising the standard of healthcare for everyone.

• Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries.
• Manage inbound calls and live chats to deliver timely and effective assistance.
• Maintain accurate records of patient interactions using Salesforce CRM and contribute to process improvement.

Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. Their team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.

• Deliver exceptional member support via phone, chat, and email.
• Educate members on their healthcare benefits and claims, helping them maximize their Garner benefit.
• Handle complex and sensitive conversations with professionalism, empathy, and patience.

Garner Health is a healthcare technology company reimagining how healthcare works in the U.S. by partnering with employers to redesign benefits using data-driven insights. It is one of the fastest-growing healthcare technology companies in the country, building a team of mission-driven individuals focused on making a meaningful impact on healthcare at scale.