Operations Support Associate (PST Hours, Remote Data Entry)

About the Opportunity:

• This role supports the full patient life cycle, from enrollments and authorizations to reauthorizations and disenrollments.
• It involves executing accurate data entry, monitoring patient program statuses, and maintaining clear communication across internal teams.
• This is a full-time, remote position within the United States, with training during PST hours and regular working hours 9:00 a.m.–5:30 p.m. in your local time zone.

What You’ll Do:

• Proactively track approvals and status updates (via fax, email, or SFTP) and communicate timely updates to the care team.
• Maintain daily management of fax and voicemail queues to ensure all items are processed and cleared.
• Support process improvement projects related to enrollment, documentation, and compliance auditing.

What You’ll Need:

• 1+ years of healthcare operations or administrative experience in a fast-paced environment.
• Proficiency in Google Sheets or Microsoft Excel is required.
• Strong data entry accuracy and time management skills, with a commitment to maintaining 100% accuracy in all submissions.

Compensation and Benefits:

• Competitive compensation: $22-$23 per hour.
• Comprehensive health, vision & dental insurance, flexible vacation policy, 401k, and a monthly $100 work from home expense stipend.
• Opportunity for rapid career progression with plenty of room for personal growth.