Conducts administrative and clinical intake of calls for clinical review.
Provides quality customer service and telephonic support to providers and office staff.
Maintains high confidentiality and documentation standards while performing data entry.
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving over 700 clients across 10 industries. With 66,000+ employees across 13 countries, they combine deep domain expertise with AI platforms to drive business resilience and sustainable outcomes.
Handle inbound calls and chat boxes from members regarding Sidecar Health's products and services.
Provide excellent customer service in a timely and positive manner, building rapport and maintaining positive relationships.
Handle issues and complaints, maintaining policies and standard operating procedures.
Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible for everyone. The team consists of passionate individuals from tech, policy, and healthcare backgrounds, working in a fast-moving startup environment.
Answer inbound calls and make outbound calls to participants enrolled in the Condition Management Program.
Assist participants via email and online messaging, and accurately document all participant communications.
Work independently and in a team environment with strong customer service skills; no experience required as training is provided.
Cottingham and Butler's Health and Wellness division focuses on reducing medical costs while increasing employee engagement and productivity through onsite screenings, technology, and condition management programs. They value an open-door culture where team opinions are appreciated.
Perform complex analysis of department operations and tools for forecasting, performance, and service level agreements.
Develop and provide ad hoc reporting and insights to leadership for strategic decision-making.
Assist in the development of department budgets and participate in financial audits and due diligence.
HealthEquity empowers healthcare consumers to save and improve their lives through health savings accounts. They are a large company with a vision to make HSAs widely popular, fostering an inclusive and supportive culture.
Responsible for accurately entering group and member enrollment data into Facets and eGEMS within specified time frames.
Responds to phone and written inquiries from internal and external customers regarding enrollment and billing.
Analyzes group payments, reconciles invoices, and ensures correct payment amounts.
Capital Blue Cross is a health insurance company and an independent licensee of the Blue Cross Blue Shield Association. They are consistently voted one of the 'Best Places to Work in PA' and prioritize employee well-being and community involvement.
Manage provider and coach assignments to ensure accurate care team operations.
Maintain operational data quality and perform analysis to identify inefficiencies.
Collaborate with cross-functional teams to optimize workflows and support scalable care models.
The company is an innovative healthcare organization that leverages technology to improve clinical operations and patient outcomes. It fosters a collaborative, remote-first culture with a global team.
Create a welcoming experience by authentically engaging every caller and providing a world-class experience.
Thoroughly and accurately answer questions about customers' healthcare accounts and provide appropriate solutions.
Handle 35-50+ inbound and outbound phone calls per day and work closely with claim staff to adjust claims.
Point C Health is a national third-party administrator that delivers customized self-funded benefit programs. They are a mission-driven company with a focus on partnership, innovation, and a supportive culture.
Manage mailouts and release medical records and imaging in paper or electronic format.
Coordinate courier services, notaries, and provide status updates to requesters.
Monitor inventory, escalate issues, and handle patient walk-ins as needed.
MRO provides medical records and imaging release services to healthcare organizations. They are a full-time employer with a focus on confidentiality, compliance, and customer service.
Takes incoming calls from members and navigates tools to resolve inquiries.
Maintains high service levels and meets performance targets.
Participates in training to develop product knowledge and skills.
Velera is a premier payments credit union service organization and integrated fintech solutions provider serving over 4,000 financial institutions. The company fosters a people-helping-people culture with a remote-first, inclusive environment.
Provide exceptional customer service to patients, labs, and pharmacies via phone and chat.
Develop deep product knowledge to address inquiries about treatments and appointments.
Maintain accurate records of interactions and escalate issues as needed.
Honeydew provides a platform connecting patients to licensed dermatologists and FDA-approved treatments for skin diseases. They have helped over 40,000 patients and are growing rapidly with a mission-driven team.
Providing customers a seamless support experience.
Submitting applications to the carrier and owning till approval.
Helping customers navigate the healthcare system.
Vitable is a health benefits platform designed to make high-quality healthcare accessible to uninsured and underinsured Americans. They are a small, passionate team moving fast to solve a meaningful problem.
Serve as the primary point of contact for providers and Medicare contractors, responding to inquiries via phone, written, and electronic channels.
Maintain knowledge of contract requirements, develop professional relationships, and educate providers on proper protocols and appeal rights.
Perform research, due diligence, and data entry to resolve complex issues, while notifying management of escalated concerns.
Machinify is a leading healthcare intelligence company delivering value, transparency, and efficiency to health plan clients. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, the company combines an AI-powered platform with best-in-class expertise.
Provide comprehensive administrative support to physicians, nurses, analysts, and other staff, including scheduling, report distribution, and client communication.
Manage peer review scheduling, PTO tracking, and supplemental reimbursement submissions for Physician Advisors, collaborating across multiple time zones.
Maintain department email inbox, update contact details, and cross-train with other clinical administrative staff to ensure seamless coverage.
Xsolis is an AI-driven technology company reducing administrative waste in healthcare by enabling smarter collaboration between providers and payers. Recognized on the Inc. 5000 and Deloitte Technology Fast 500 lists, we are one of the fastest-growing privately-held companies in the country, headquartered in Franklin, TN.
Evaluate dispute eligibility and documentation to ensure cases meet federal IDR or state-specific requirements before submission.
Research and interpret state regulatory requirements, translating them into clear workflows for the team.
Monitor arbitration timelines, track correspondence, and maintain accurate case records to support operational improvements.
Pivotal Health is a technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. We are a collaborative, low-ego team on a mission to make healthcare reimbursement fairer for providers.
Answers assigned department/queue overflow calls and assists callers with scheduling and inquiries.
Maintains compliance with Orlando Health policies and performs end-of-day processes.
Requires two years of experience in customer service or call center roles, with medical terminology preferred.
Florida Medical Clinic Orlando Health is a healthcare provider focused on delivering patient-centered services. They are part of Orlando Health, a large network that values education, wellness, and diversity among its team members.
Ensure data accuracy and input on the computer billing system, updating patient and insurance information.
Handle patient inquiries regarding insurance, credit, and billing issues; review and mail statements; file electronic claims.
Follow up on litigation cases, scan documents into electronic medical records, and coordinate with physicians for documentation.
Munson Healthcare is northern Michigan's largest healthcare system, with eight community hospitals serving over half a million residents. They prioritize a culture of excellence, teamness, and creativity, committed to exceptional experiences for patients and teammates.
Serve as primary point of contact for a portfolio of customers, managing daily operational needs and ensuring programs run smoothly.
Document and improve operational processes, creating templates and playbooks to support the Account Management team.
Perform data analysis to surface customer trends and assist senior Account Managers with reporting and presentations.
Marqeta is a fintech leader redefining financial services through embedded finance. It is a fast-growing company with a flexible-first culture that supports remote work.
Complete administrative tasks for medical staff, including data entry, faxing, and scheduling.
Maintain and update patient medical records and monitor medical team messaging channels.
Coordinate care with outside providers and work cross-functionally to support patients.
Equip is a virtual, evidence-based eating disorder treatment program. Founded in 2019, they have a highly-engaged, diverse team operating across all 50 states.