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The Onboarding Journey:
- Facilitate a smooth handoff from the Account Executive through onboarding.
- Pre-fill and review the onboarding checklist with the client for location-specific details.
- Train clients on the OCRA app with emphasis on reporting and collect W-9 and ACH information.
Qualifications:
- 2+ years of experience in client onboarding, customer success, or operations.
- Strong organizational skills to manage multiple concurrent onboardings against firm timelines.
- Clear communication and technical proficiency with Google Suite and internal tools.
Benefits:
- Equity for everyone with stock options at every level.
- Fully remote work with a 10a to 6p Eastern collaboration window.
- Health, dental, and vision coverage with employer contribution and paid time off.
OCRA
OCRA is an AI-powered Revenue Management System and Global Distribution System for hotel parking assets. They partner with over 50 operators and 25 hotel groups across 600+ locations in North America, and have raised $10M in funding, fostering a culture of broad exposure and impact.