Fast Track Operations Specialist

About the Role:

• You will join Twilio's Fast Track Onboarding team to provide 1:1 customer engagement for A2P number onboarding.
• This role is part of the Super Network, helping strategic customers meet SLA-driven go-to-market times.
• You'll work remotely from Colombia and occasionally travel for team meetings.

Responsibilities:

• Provide personalized onboarding support and compliance guidance for A2P products.
• Manage customer SLAs and credit utilization, and lead weekly calls to report metrics.
• Log interactions, diagnose trends, and partner with account teams to resolve issues.

Qualifications:

• 2+ years of experience specializing in at least one A2P product and direct client work.
• Ability to manage daily caseloads, prioritize tasks, and own up to 12 customer accounts.
• Strong verbal and written communication skills, empathy, and ability to work independently and in a team.

What We Offer:

• Competitive pay, generous time off, ample parental and wellness leave.
• Healthcare, retirement savings program, and much more.
• A remote-first culture with opportunities for growth and community impact.