Onboarding Guest Experience Coordinator

What Makes Us Unique:

• Cloudbeds is transforming hospitality with a platform that powers properties in 150 countries, processing billions in bookings annually.
• The company is a remote-first team of 650+ employees across 40+ countries, recognized as a top workplace and technology innovator.

How You'll Make an Impact:

• You will empower clients by configuring and activating their communication tools, ensuring they never feel abandoned during setup.
• You will act as a strategic partner, troubleshooting messaging channels and resolving compliance bottlenecks.
• You will maintain detailed records in CRM and convert customer feedback into actionable insights for product teams.

What You Bring to the Team:

• You bring 2+ years of technical support or customer-facing onboarding experience, with strong telecom and technical smarts.
• You demonstrate high emotional intelligence and trust-building skills, capable of calming stressed hoteliers.
• You thrive in fast-paced complexity, balancing dedicated follow-ups with an active support queue.

What Sets You Up for Success:

• Hands-on experience with WhatsApp Business API, A2P 10DLC compliance, or Twilio is a plus.
• Spanish and/or Portuguese language skills are recommended to stand out.