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Role Overview:
- Facilitate client onboarding, training, and ongoing support via video, phone, and email.
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
- Partner with Sales to define success, demonstrate ROI, and drive retention.
What Sets You Up for Success:
- Over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
- At least 2 years of relevant industry experience in customer-facing roles.
- Fluency in English and French.
Benefits:
- Remote-first culture with PTO in accordance with local labor requirements.
- Monthly Wellness Fridays for an extra-long weekend.
- Fully paid parental leave and home office stipend.
Cloudbeds
Cloudbeds is a hospitality technology company that provides an intelligently designed platform powering properties across 150 countries, processing billions in bookings annually. With over 650 employees across 40+ countries, the company fosters a collaborative, remote-first culture focused on innovation and transforming hotel operations.