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How You'll Make an Impact:
- Own and scale the onboarding function for Cloudbeds' fastest-growing mid-market customer segment.
- Build frameworks, standards, metrics, and team capability for a world-class onboarding experience.
- Drive onboarding velocity, deployment quality, customer satisfaction, and early-lifecycle retention.
What You Bring to the Team:
- Lead, coach, and develop the Mid-Market Onboarding team, setting clear expectations and performance standards.
- Establish standardized onboarding frameworks and SOPs for complex multi-property deployments.
- Own capacity and staffing planning, and serve as senior escalation point for at-risk projects.
What Sets You Up for Success:
- 7+ years in hospitality or hospitality technology, with hands-on onboarding and team leadership experience.
- Proven people-leadership in a distributed, global environment.
- Strong project-management foundation and data-driven decision-making.
Cloudbeds
Cloudbeds provides a unified platform for hoteliers to manage operations and commercial strategy, processing billions in bookings annually across 150 countries. With over 650 employees spanning 40+ countries, the company fosters a remote-first, innovative culture focused on AI-powered solutions for hospitality.