Lead delivery transformation across AMS by overseeing customer health assurance, partner management, AI acceleration, and solution architecture functions.
Drive time-to-value compression from 200 to under 100 days through AI tool adoption and process optimization.
Manage cross-functional teams to mitigate delivery risk, scale partner ecosystems, and embed intelligent tools into standard methodology.
ServiceNow is the AI control tower for business reinvention, providing an AI platform that unifies AI, data, and workflows to help 85% of the Fortune 500 work smarter. The company has a culture focused on AI-native technology and talent, emphasizing innovation and employee empowerment.
Build and manage relationships with ServiceNow sales, partner, and solution teams to drive joint opportunities.
Position Acceldata as a strategic solution for CMDB data quality and governance challenges.
Collaborate with internal sales teams to pursue partner-led opportunities and support joint marketing campaigns.
Acceldata is a market leader in Enterprise Data Observability, providing a SaaS platform for building and operating great data products. The company is Series-C funded and offers a culture that values an out-of-the-box mindset, with opportunities to work with some of the best minds in the industry.
Leads the day-to-day operation of the Philippines-based Order Management team, ensuring disciplined execution and high-quality order processing.
Manages team performance through KPIs, SLAs, and quality measures, driving continuous improvement and operational excellence.
Builds strong cross-functional relationships with Sales, Billing, Revenue, and Finance teams to resolve queries and support commercial partnership.
Turnitin is a recognized innovator in global education, developing learning integrity solutions that support critical thinking. With over 25 years of experience, the company serves over 16,000 institutions in more than 185 countries, fostering a remote-first culture and a diverse community of colleagues worldwide.
Manage delivery of managed services, building mature client relationships and anticipating their needs.
Track key metrics to ensure SLAs are consistently achieved and lead incident response with clear communication.
Ensure accurate invoices, reports, and team tools while proactively identifying risks and driving improvements.
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy with over 30 years of experience, we deliver extraordinary impact by helping clients solve complex business problems with technology.
Lead North America delivery operations across project-based engagements and managed services.
Drive client excellence by ensuring high-quality outcomes and consistent customer experience.
Develop and lead multi-level teams, fostering a high-performing, inclusive culture.
Valiantys helps organizations transform work through consulting, enterprise service management, and engineering productivity. They foster a multicultural, inclusive team environment with a focus on growth and balance.
Lead and scale GSI partnership strategy across North America for ServiceNow Cyber and Risk.
Manage a team of GSI Partner Managers, driving joint pipeline generation and revenue impact.
Build deep relationships with GSI practice leaders and execute Joint Go-to-Market motions.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company builds an AI-native culture where technology and talent are unstoppable together.
Coordinate CX service delivery and daily operations to ensure alignment with SLA requirements.
Monitor service requests, tickets, and operational metrics to ensure timely response and issue resolution.
Prepare service reports, operational updates, and support internal service review meetings with clients and delivery teams.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals and a culture of Relentless Performance, the company has maintained a 99% project success rate since 1989 and operates across 5 continents in over 25 countries.
Manage a portfolio of customer engagements, maintaining visibility across active work and broader account initiatives.
Facilitate engagement cadences, develop project plans, and coordinate technical resources to maintain delivery momentum.
Surface delivery risks early, monitor services utilization, and partner with sales to align engagements with account priorities.
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life through Astro, a unified DataOps platform powered by Apache Airflow. Trusted by more than 800 leading enterprises, the company values diversity and is an equal opportunity employer.
Build a unified delivery model with repeatable methodology, resourcing, margin discipline, and quality gates across EMEA and US.
Own escalations and commercial discipline, scoping changes and holding the line without damaging relationships.
Formalize partner delivery with SOWs, change orders, and new-business tracking, ensuring quality across every partner-led engagement.
Certa is the AI-first third-party operating system. Enterprises use its no-code platform to onboard, assess, and monitor vendors across risk, compliance, and ESG, processing over 10 million entities for 100,000+ users in 120+ countries, backed by Fin Capital, Vertex Ventures, and Point72 Ventures.
Lead a small operational team of Experience Partners, ensuring efficient execution of customer success practices.
Provide coaching, assign work, and support team development and performance tracking.
Collaborate with Sales, Product, and Implementation teams to improve customer experience and retention.
Granicus provides cloud-based digital solutions for government communications, website design, meeting management, records management, and digital services. They have served 5,500 government agencies and 300 million subscribers, with a remote-first culture recognized as a top workplace on BuiltIn.
Lead and coach a team of M365 Ambassadors through biweekly 1:1 sessions and performance improvement plans.
Oversee case queue triage, resolve escalated issues, and ensure SLA adherence.
Analyze team performance, share insights, and collaborate with operations to improve POD effectiveness.
This role involves managing a POD of M365 Ambassadors to ensure operational performance and high-quality service for Microsoft customers. The team fosters a collaborative environment aligned with service excellence, focusing on people management and operational oversight.
Define and own the KPI framework for Regional Project Managers, including on-time completion, budget variance, and quality.
Run regular performance review cadence with each Regional PM and serve as escalation point for unresolved issues.
Build dashboards and standardize installation tracking to make regional performance visible to leadership.
Jukebox Health partners with health plans to make homes safer and more accessible for older adults and high-needs populations through personalized home modifications. It is a fast-growing, remote-first healthcare services company backed by top venture capital firms, known for a collaborative and high-trust culture.
Own delivery, governance, and execution across a portfolio of cloud, data, and AI engagements.
Manage portfolio health and financial performance including risk mitigation, budget, and forecasting.
Build and develop a high-performing delivery management team through hiring and coaching.
Zencore is a Premier Google Cloud partner founded in 2021 by former Google Cloud leaders and engineers, dedicated to reducing risk and ensuring client success on Google Cloud. With a boutique model and global reach, the company employs senior teams that move fast and handle mission-critical cloud, data, and AI work.
Lead the operational execution of field service delivery, translating high-level strategies into concrete field-level plans.
Own the "Golden Triangle" of service delivery: speed, cost, and quality, setting targets and monitoring performance.
Directly manage and mentor Dispatch Operations Leaders and partner fulfillment support teams to ensure safety and compliance.
Omnidian is a fast-growing Series C tech-enabled service company that revolutionizes performance assurance for distributed solar and energy storage. It is a certified B Corp headquartered in Seattle, with a culture focused on collaboration, sustainability, and employee growth.
Lead and develop a team of 10-15 Campaign Managers and Strategists, coaching them into consultative client partners.
Build scalable operational systems and processes to maintain high service quality as the team expands.
Act as primary escalation point for critical client issues, exercising authority over concessions and solutions.
Feathr is a nonprofit marketing platform trusted by over 1,300 nonprofits, helping them build purposeful connections and grow impact. They are building an amazing culture with a focus on growth and helping the helpers, with a dedicated team.
Manage and grow strategic relationships with Field Service Partners to ensure high-quality service delivery.
Serve as key liaison between Omnidian and service partners, working cross-functionally to align performance with business objectives.
Drive partner performance, operational excellence, scalability, and long-term engagement.
Omnidian is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. We are a certified B Corp, headquartered in Seattle, WA, with a passionate, mission-driven team focused on sustainability.
Lead the regional implementation and evolution of the ESM Practice strategy, driving consulting excellence and commercial performance.
Act as a senior advisor to strategic clients, overseeing complex engagements and ensuring delivery quality.
Accelerate the development and adoption of ESM and AI-enabled solutions across the region.
Valiantys is an Atlassian Platinum Solution Partner that delivers cutting-edge team collaboration and productivity tools. The company is a global innovator with a focus on enabling organizational success through technology and a culture of flexibility and growth.
Lead and develop the Enterprise Support team, owning service delivery and driving operational excellence for a strategic client.
Oversee technical engagement, governance, and risk management, ensuring platform stability and long-term client trust.
Drive AI and automation adoption to improve support efficiency and scalability, while collaborating with cross-functional teams.
Jobgether is a job platform that uses AI-powered matching to connect candidates with hiring companies. They are a partner company that manages applications and next steps for this role, offering an inclusive and collaborative working environment.
Lead successful delivery of MiraCloud implementation programs ensuring client satisfaction, operational excellence, and profitability.
Establish, scale, and improve project management practices, delivery governance, and implementation standards.
Manage, coach, and develop Project Managers while fostering a culture of accountability and continuous improvement.
Miratech is a global IT services and consulting company supporting digital transformation for large enterprises. With nearly 1000 professionals and a 25% annual growth rate, it fosters a culture of Relentless Performance and high success rates.
Ensure delivery readiness, manage project risks, and own project financials including revenue, margin, and forecasting.
Serve as primary escalation point for complex roadblocks, design early mitigation strategies, and provide data-driven updates to stakeholders.
Select and onboard Project Managers, partner with embedded teams to ensure quality execution, and drive delivery health reviews.
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.