Director, Field Service Delivery
Benefits
12w maternity
12w paternity
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What You'll Do:
- Translate corporate service delivery strategies into actionable field-level execution plans.
- Own the speed, cost, and quality metrics of service delivery, implementing corrective actions as needed.
- Coordinate omni-channel fulfillment across internal technician teams and external partners.
Who You Are:
- A culture champion who prioritizes team growth and maintains high operational standards.
- A tactical architect able to connect high-level goals to ground-level reality.
- An accountability driver who uses data and KPIs to drive performance.
Experience You’ll Need:
- 7-10 years of progressive leadership in Field Service or Service Delivery with multi-channel dispatch networks.
- Proven success in managing operational scale and blended fulfillment models.
- Strong fluency in dispatch, routing, and Field Service Management platforms.
Omnidian
Omnidian is a fast-growing Series C tech-enabled service company that revolutionizes performance assurance for distributed solar and energy storage. It is a certified B Corp headquartered in Seattle, with a culture focused on collaboration, sustainability, and employee growth.