Lead and evolve the Field Services organization across North America, overseeing regional field operations, remote technical support, and fleet management to deliver consistent, high-quality service.
Drive operational excellence through data-driven decision-making, continuous improvement methodologies like Lean and Six Sigma, and a focus on customer experience and cost control.
Manage multiple operational P&Ls, develop strategic plans, and collaborate with cross-functional teams to support growth and scalability.
Verra Mobility is a global leader in smart mobility, developing technology-enabled solutions for safe cities and smart roadways. They are a large company with over 10,000 safety cameras, serving 8.5 million vehicles, and have a culture centered on integrity, accountability, and collaboration.
Manage the Field Service fleet vehicle program, including vehicle orders, maintenance, reporting, and compliance.
Oversee calibrated tools and tooling programs, ensuring inventory control and process improvements.
Lead the field service training and mentorship program, coordinating schedules and tracking progress.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, developing technologies like the da Vinci surgical system. The company is a large team of engineers, clinicians, and innovators dedicated to making surgery smarter, safer, and more human.
Own day-to-day service delivery performance for a portfolio of school district accounts.
Lead a team of Service Delivery Specialists to convert booked revenue into realized revenue.
Partner with cross-functional teams to ensure contracts are fulfilled and revenue targets are achieved.
Presence is the leading provider of teletherapy solutions for children with diverse needs, connecting therapists to K-12 school districts nationwide. With over 2,000 clinicians and 8 million sessions delivered, we are a remote-first company that values cameras-on engagement and occasional travel.
Lead and develop a regional field service team of Senior and Field Service Engineers.
Drive operational performance, revenue, and margin targets while ensuring safe and efficient maintenance of EV charging infrastructure.
Build strong customer relationships and manage escalated issues to deliver an exceptional service experience.
SWARCO EVOLT Charging Ltd is a leading provider of electric vehicle charging infrastructure, delivering reliable installation, maintenance and support services. As part of SWARCO UK & Ireland, the company offers a supportive and collaborative working environment focused on innovation and continuous improvement.
Oversee a team of Field Service Engineers responsible for installation, repair, and preventative maintenance of the Tablo Hemodialysis System.
Ensure SLA adherence and exceptional customer experience while managing escalations and minimizing downtime.
Travel extensively to support field teams, build customer relationships, and provide hands-on training and coaching.
Outset Medical develops the Tablo Hemodialysis System, a first-of-its-kind technology to reduce the cost and complexity of dialysis. They are a trailblazing medical device company with a culture centered on progress, high-performing teams, and transformative opportunities.
Lead a nationwide field technical service organization to drive service performance and customer satisfaction.
Develop and execute strategic service objectives that align with commercial priorities and business growth.
Manage the service P&L, ensuring profitability and sustainable revenue growth.
The company provides advanced diagnostic technologies to healthcare customers across North America. It is a large, mission-driven organization with a focus on innovation and improving healthcare outcomes.