Lead and evolve the Field Services organization across North America, overseeing regional field operations, remote technical support, and fleet management to deliver consistent, high-quality service.
Drive operational excellence through data-driven decision-making, continuous improvement methodologies like Lean and Six Sigma, and a focus on customer experience and cost control.
Manage multiple operational P&Ls, develop strategic plans, and collaborate with cross-functional teams to support growth and scalability.
Lead day-to-day operations and scale service delivery for field services engagements.
Standardize processes, develop talent, and drive performance through metrics.
Serve as a key escalation point for clients and internal stakeholders.
Myriad360 is a technology services company that provides IT infrastructure and field services solutions to clients. It is a growing organization that values operational excellence, accountability, and client satisfaction.
Lead the Remote Support and Systems Engineering teams, fostering a culture of accountability and continuous improvement.
Drive service quality by managing SLA performance, backlog health, and client satisfaction.
Mature ITIL-based Incident, Problem, Change, Request, and Major Incident Management processes.
We partner with growing, highly regulated organizations to provide secure, dependable IT environments. We are building a team of professionals who care about quality, ownership, and continuous improvement.
Own your team's core operational metrics like productivity, quality, and SLA targets using data-driven daily monitoring.
Develop your team through direct, specific feedback and ramp plans that close performance gaps.
Handle escalations by diagnosing root causes, resolving issues, and implementing process improvements.
Generator Health helps patients access their medications through streamlined operations. The company is a growing healthcare startup focused on operational excellence and patient-centric workflows.
Lead and develop a team of 10–12 operations professionals in a fully remote environment.
Oversee operational execution, process optimization, and implementation of new programs.
Drive talent management, compliance, and cross-functional project coordination.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They focus on efficient, fair recruitment processes and support a diverse range of job opportunities.
Lead and develop a regional field service team of Senior and Field Service Engineers.
Drive operational performance, revenue, and margin targets while ensuring safe and efficient maintenance of EV charging infrastructure.
Build strong customer relationships and manage escalated issues to deliver an exceptional service experience.
SWARCO EVOLT Charging Ltd is a leading provider of electric vehicle charging infrastructure, delivering reliable installation, maintenance and support services. As part of SWARCO UK & Ireland, the company offers a supportive and collaborative working environment focused on innovation and continuous improvement.
Lead the vision and strategy for global customer support operations.
Drive data-informed improvements to enhance customer satisfaction and team efficiency.
Partner cross-functionally with Product, Engineering, and Customer Success to champion the customer voice.
Calendly is a scheduling platform that helps millions of people automate their meeting scheduling. We are a growing technology company with a collaborative culture focused on product growth and customer success.
Monitor agent performance in quality, productivity, and attendance with a focus on QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, maintain coaching logs, and ensure schedule adherence.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff. Founded in 2016, the remote-first team of over 1,000 has been profitable since 2022 and is a top Y-Combinator company.
Manage daily office operations, customer service workflows, scheduling, dispatch coordination, and compliance activities.
Oversee project timelines, job costing, and operational performance metrics to identify risks and improvements.
Coordinate subcontractor activities, maintain records in field service platforms, and support hiring and onboarding processes.
The company is a service-based business that partners with Jobgether for recruitment. It is a growing organization with a focus on operational efficiency and a remote work culture.
Lead and coach a remote team to achieve daily and weekly performance goals.
Serve as the primary point of contact for your assigned client, ensuring clear communication and exceptional service.
Monitor KPIs, improve workflows, and resolve challenges proactively to maintain quality and accountability.
Yokly is a remote company that provides campaign management and client account leadership services. They are a growing organization with a supportive leadership team, offering long-term career growth opportunities for remote team leaders.
Lead and develop a team of Remote Service Engineers to deliver exceptional technical support across scientific instruments and software.
Drive operational excellence by monitoring KPIs, implementing process improvements, and ensuring high-quality customer service.
Collaborate with cross-functional teams to optimize service delivery, manage talent pipelines, and promote continuous learning.
This position is listed on behalf of a partner company that manages applications and next steps. They value diversity, equity, accessibility, and employee well-being in a collaborative global work environment.
Lead the fullstack Switchboard team responsible for GitLab Dedicated's customer-facing control panel.
Hire and develop a high-performing team where team members can thrive and produce results with quality and speed.
Partner closely with Product and Design on the customer-facing control panel, including wireframes and UI direction.
GitLab is the intelligent orchestration platform for DevSecOps that helps organizations accelerate digital transformation. With over 50 million users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Lead and develop a high-performing onboarding operations team through coaching, performance management, and structured feedback.
Make sound, timely decisions on complex onboarding scenarios and maintain department SLAs.
Partner cross-functionally with internal teams to improve workflows, tooling, and onboarding effectiveness.
Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Act as a strategic partner to senior leadership, driving operational excellence and financial accountability across a large-scale analytics organization.
Manage capital and operating budgets, develop financial narratives, and support executive decision-making through tracking ROI and value realization.
Establish operational rhythms, lead planning processes, and drive cross-functional coordination to ensure alignment with organizational goals.
Our partner is a healthcare-focused organization driving innovation in analytics and operational excellence. They operate in a fast-moving environment with a collaborative culture focused on continuous improvement and organizational growth.
Guide and mentor the customer support team to achieve operational goals and ensure the highest customer satisfaction.
Collaborate with planning on staffing, perform employee reviews, and drive process improvements across departments.
Monitor business metrics and implement improvements in user journeys and support workflows.
Eneba is building an open, safe and sustainable marketplace for gamers, supporting close to 20 million active users. The company is growing rapidly and values trust, safety, and market accessibility.
Lead daily operations of the customer support team during U.S. business hours, ensuring service excellence and performance metrics.
Coach and mentor support agents to improve independence, problem-solving, and customer communication skills.
Analyze operational data and provide insights to leadership for process improvements and scalability.
This partner company operates in the digital healthcare sector, delivering innovative solutions. It has a global, distributed team with a culture of ownership, collaboration, and continuous learning.
Lead a global, multi-region customer support organization with full ownership of key performance metrics.
Drive the adoption of AI-assisted support solutions while ensuring personalized customer interactions.
Develop and coach managers across multiple time zones, fostering a culture of accountability and continuous improvement.
The company is a fast-growing technology environment in the hospitality industry. It fosters a remote-first, inclusive, and collaborative culture with a globally distributed team.
Serve as operational second-in-command to the Program Manager, overseeing Specialist teams and driving operational excellence.
Analyze KPIs to identify trends and opportunities, then translate data into actionable recommendations.
Support process improvement initiatives, including documentation, training design, and system enhancements.
Nightingale Education Group is a nursing school focused on transforming healthcare access through exceptional nursing education. They have graduated nearly 5,000 nurses and emphasize a collaborative culture with professional development and work-life integration.
Lead operational initiatives to enhance accessibility and efficiency for accommodated testing experiences.
Partner with product teams and stakeholders to operationalize new capabilities and workflows.
Analyze data and improve processes to ensure reliable delivery of digital assessments.
The company is focused on expanding access and improving educational outcomes through digital assessment experiences. It is a mission-driven organization with a supportive team environment and investment in professional development.
Lead daily operations of a remote service desk team, ensuring reliable technical support and service delivery.
Manage team performance, staffing, and development to meet SLAs and customer satisfaction goals.
Analyze operational data and drive continuous improvement to enhance user experience and efficiency.
The partner company is a technology-focused organization that provides customer success and support services. It operates with a remote, distributed team and emphasizes innovation, customer experience, and continuous improvement.
Lead the strategy and performance of a high-impact client support organization serving the healthcare technology sector, focusing on operational excellence and customer advocacy.
Oversee day-to-day support operations, optimize KPIs including customer satisfaction, response times, and backlog management, and drive organizational transformation through AI adoption and automation.
Mentor managers, develop future leaders, and collaborate with Product, Engineering, and Customer Success to improve product quality and deliver seamless customer experiences.
Our partner is a healthcare technology company serving the sector with innovative SaaS solutions. They operate in a remote-first environment and foster a collaborative, innovation-focused culture supporting professional growth.