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• Lead and develop a team of Remote Service Engineers to deliver exceptional technical support across scientific instruments and software.
• Drive operational excellence by monitoring KPIs, implementing process improvements, and ensuring high-quality customer service.
• Collaborate with cross-functional teams to optimize service delivery, manage talent pipelines, and promote continuous learning.

This position is listed on behalf of a partner company that manages applications and next steps. They value diversity, equity, accessibility, and employee well-being in a collaborative global work environment.

• Oversee analytics, workforce management, quality assurance, and operational strategy to drive customer support performance.
• Lead design of KPI frameworks, dashboards, and workforce forecasting to optimize service delivery across channels.
• Manage quality assurance programs and cross-functional initiatives to improve workflows and customer experiences.

Jobgether is a job matching platform that uses AI to connect candidates with hiring companies. With a collaborative culture and a focus on efficient hiring, they offer benefits like fully remote work and 401(k) matching.

• Lead, coach, and develop a team of Customer Support Representatives, fostering a collaborative culture.
• Own SLA adherence, queue prioritization, escalation handling, and knowledge base management.
• Partner with Engineering, Product, Account Management, and Marketing to drive customer advocacy.

Kalibri Labs helps redefine and rebuild the hotel industry using cloud-native data pipelines and advanced AI/ML models. The company is growing and seeks passionate, entrepreneurial individuals who dream big and challenge the status quo.

• Own your team's core operational metrics like productivity, quality, and SLA targets using data-driven daily monitoring.
• Develop your team through direct, specific feedback and ramp plans that close performance gaps.
• Handle escalations by diagnosing root causes, resolving issues, and implementing process improvements.

Generator Health helps patients access their medications through streamlined operations. The company is a growing healthcare startup focused on operational excellence and patient-centric workflows.

• Manage and mentor the product support team through hiring, onboarding, and performance management.
• Oversee daily operations including scheduling and capacity management to maintain SLAs.
• Define and track KPIs to analyze support trends and drive operational improvements.

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure access to effective care. Founded in 2019, Equip is a fully virtual company with a diverse, passionate team, recognized by Time as one of the most influential companies of 2023.

• Lead and develop a high-performing Customer Support team, ensuring operational excellence across all service channels.
• Monitor KPIs such as SLA, CSAT, and resolution rates, using data to drive team performance and process improvements.
• Act as a hands-on leader during complex cases, supporting the team and collaborating with cross-functional teams.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company operates in a dynamic, collaborative environment focused on growth and innovation, with an emphasis on diversity and inclusion.

• Monitor agent performance in quality, productivity, and attendance with a focus on QA scores above 9%.
• Provide frequent coaching based on QA feedback, metrics, and ticket observations.
• Handle escalations, maintain coaching logs, and ensure schedule adherence.

Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff. Founded in 2016, the remote-first team of over 1,000 has been profitable since 2022 and is a top Y-Combinator company.

• Lead daily operations of the customer support team during U.S. business hours, ensuring service excellence and performance metrics.
• Coach and mentor support agents to improve independence, problem-solving, and customer communication skills.
• Analyze operational data and provide insights to leadership for process improvements and scalability.

This partner company operates in the digital healthcare sector, delivering innovative solutions. It has a global, distributed team with a culture of ownership, collaboration, and continuous learning.

• Lead the Remote Support and Systems Engineering teams, fostering a culture of accountability and continuous improvement.
• Drive service quality by managing SLA performance, backlog health, and client satisfaction.
• Mature ITIL-based Incident, Problem, Change, Request, and Major Incident Management processes.

We partner with growing, highly regulated organizations to provide secure, dependable IT environments. We are building a team of professionals who care about quality, ownership, and continuous improvement.

• Oversee customer service teams to ensure high-quality support and operational efficiency.
• Manage daily operations, including scheduling, performance monitoring, and escalation handling.
• Drive continuous improvement and report on key performance metrics.

The company provides global customer success and support services. It fosters a collaborative, professional culture focused on employee development and teamwork.

• Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions.
• Research, troubleshoot, and resolve support issues within response and resolution goals, identifying workarounds as needed.
• Maintain detailed call and email records, prioritize issues based on SLAs, and meet customer satisfaction goals monthly.

Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. For over 35 years, they have served 20,000 global client companies, including 30% of the Fortune 500, and foster a diverse, inclusive culture with great people practices and learning opportunities.

• Drive operational excellence within a large-scale HR organization by improving service delivery and managing strategic partnerships.
• Lead HR service operations, vendor relationships, and process improvement initiatives to ensure effective HR support.
• Manage service-level agreements, vendor governance, and continuous improvement efforts.

The hiring partner is an HR organization focused on improving service delivery and workforce processes. They operate with a collaborative, high-performance culture and offer opportunities for professional development.

• Guide and mentor the customer support team to achieve operational goals and ensure the highest customer satisfaction.
• Collaborate with planning on staffing, perform employee reviews, and drive process improvements across departments.
• Monitor business metrics and implement improvements in user journeys and support workflows.

Eneba is building an open, safe and sustainable marketplace for gamers, supporting close to 20 million active users. The company is growing rapidly and values trust, safety, and market accessibility.

• Lead day-to-day Support operations, ensuring SLA adherence and quality standards across shift teams.
• Manage incident response and operational bridges, standardizing escalation and problem management processes.
• Drive continuous improvement through AI tools, process optimization, and stakeholder communication.

AB InBev is a leading global brewer and one of the world's top 5 consumer product companies, with over 500 beer brands. The Growth Group is an exceptional team focused on leveraging data and driving digital transformation, with a culture of innovation and growth.

• Own the daily operations of Client Support, including queue health monitoring, QA reviews, and team standups.
• Coach and train team members to ensure high-quality support, while handling complex escalations and providing hands-on coverage as needed.
• Partner with the Client Support Manager on process improvements, weekly updates, and cross-functional operational planning.

SmarterDx uses clinical AI to help health systems capture the full value of patient care by interpreting EHR data and making recommendations for revenue cycle teams. As a Smartian, you'll build technology that makes healthcare more accurate and sustainable, working with a small, mission-driven team.

• Lead and develop a team of Patient Success Advocates, providing coaching and performance management.
• Monitor team metrics like volume, response times, and patient satisfaction to drive improvements.
• Serve as escalation point for complex patient interactions and collaborate cross-functionally.

Cadence is a clinical AI company that automates the treatment of chronic disease. It partners with 20+ leading health systems, serves over 100,000 patients, and has been recognized by TIME and LinkedIn as a top startup.

• Own the end-to-end customer support experience, improving CSAT through AI-led operations and cross-functional escalation management.
• Lead a global team across US, Europe, and Hyderabad, building culture and operational excellence.
• Use data to advocate for customers, managing support health metrics and surfacing pain signals to leadership.

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. With over 2,000 customers and a culture focused on innovation and human-first values, the company builds solutions for customer success, product experience, and community.

• Lead day-to-day operations for a team of Patient Experience Specialists, ensuring effective performance and adherence to KPIs.
• Provide coaching, mentorship, and feedback to team members while managing escalations and difficult patient interactions.
• Collaborate with stakeholders to drive process improvements, prepare performance reports, and foster a positive team culture.

Montu is Australia's largest healthtech business focused on alternative healthcare, supporting patients, doctors, and pharmacies through its Alternaleaf clinic and other platforms. Recognized as Australia's fastest-growing tech company for two consecutive years and named #1 on LinkedIn's Top Startups Australia 2024, it has a high-performance, results-driven culture with a large team.

• Lead end-to-end AirDial implementation operations and global support.
• Own quarterly installation targets and operational forecasting.
• Build and scale operational processes and cross-functional partnerships.

Ooma empowers people to connect in smarter ways through a cloud-based platform for communication at work and home, offering VoIP phone service and smart home security. The company is an equal-opportunity employer with a focus on competitive pricing and advanced technology accessibility.

• Lead and develop a team of 10–12 operations professionals in a fully remote environment.
• Oversee operational execution, process optimization, and implementation of new programs.
• Drive talent management, compliance, and cross-functional project coordination.

Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They focus on efficient, fair recruitment processes and support a diverse range of job opportunities.