Similar Jobs
See allManager, Technical Support
Twilio
India
Java
SQL
RESTful APIs
Senior Channel Manager
Ooma
US
Channel Sales
VoIP
UCaaS
Manager, Personalized Support
Twilio
Colombia
SaaS
Customer Experience
Data Analysis
Technical Customer Service Manager - Low Voltage Wire & Cable
Paige Datacom
US
Customer Service
Sales
ERP
Operations Manager (BPO/Remote)
Carenet Health
US
Operations Management
Coaching
Call Center
Key Responsibilities:
- Lead end-to-end AirDial implementation operations, including deployment planning and customer go-live.
- Own quarterly installation targets and operational forecasting to support growth.
- Lead global technical support operations (L1/L2/L3) ensuring SLA and CSAT adherence.
Qualifications:
- 12+ years in telecom or technical operations, with 8+ years leading teams.
- Deep expertise in POTS replacement and enterprise telecom deployments.
- Experience with SLA-driven support and cross-functional initiatives.
Benefits and Culture:
- Comprehensive Medical/Dental/Vision insurance and 401(k) with match.
- Paid Time Off and corporate holidays.
- Employee Stock Purchase Plan and additional perks.
Ooma
Ooma empowers people to connect in smarter ways through a cloud-based platform for communication at work and home, offering VoIP phone service and smart home security. The company is an equal-opportunity employer with a focus on competitive pricing and advanced technology accessibility.