Lead a team of Technical Support Engineers in India to deliver exceptional customer experiences for Twilio's Voice Segment Platform Applications.
Ensure operational excellence by meeting KPIs, managing escalations, and driving process improvements.
Foster team growth through coaching, performance management, and cross-functional collaboration.
Twilio delivers innovative communications solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. The company fosters a remote-first culture with a strong emphasis on connection and global inclusion.
Own and grow a portfolio of channel partners to drive SMB deal volume for FluentStream, including recruiting and activating partners.
Lead partner-sourced opportunities through the full sales cycle and collaborate with Marketing on co-marketing campaigns.
Leverage AI tools for partner research and enablement, and accurately forecast bookings using Salesforce.
Ooma provides cloud-based communication solutions for businesses and homes, including VoIP phone services and smart home security. FluentStream, a fast-growing subsidiary, focuses on SMB communication solutions, and the company values competitive pricing and teamwork.
Lead a team of Technical Account Managers to resolve complex technical problems and deliver proactive guidance.
Advocate for customers with product management and engineering teams using data-driven insights.
Hire, train, and coach team members to foster collaboration and customer empathy.
Twilio is shaping the future of communications with innovative solutions for hundreds of thousands of businesses, empowering millions of developers worldwide. We are a remote-first company with a strong culture of connection and global inclusion, committed to employee growth and diverse experiences.
Lead, coach, and support a team of five Customer Service/Support Representatives, ensuring timely and accurate service.
Serve as the primary escalation point for complex customer issues, including product shortages, shipping delays, and inventory discrepancies.
Oversee customer service KPIs and implement process improvements to enhance order accuracy and delivery speed.
Paige Datacom, a GCG company, powers, connects, and automates our world with top brands and extensive value-added services. They are a global leader with a responsive startup DNA, committed to meeting customer needs while focusing on environmental and community responsibility.
Lead and manage daily performance of assigned frontline teams, ensuring adherence to quality, productivity, and service standards.
Analyze key operational metrics and trends to identify risks and improvement opportunities.
Foster employee growth through structured coaching, mentoring, and ongoing performance feedback.
Carenet Health is a healthcare services company that provides patient engagement and care coordination solutions. The company operates with a focus on delivering a seamless member experience through its BPO operations, though specific size and culture details are not provided.
United States
Unlimited PTO
12w maternity
12w paternity
Manage a portfolio of complex customer situations and lead a team of support staff across multiple SaaS products.
Serve as the senior escalation point for executive-level issues, drafting communications and coordinating cross-functional resolution.
Drive operational improvements through process design, knowledge management, and performance coaching.
Cordance accelerates growth of B2B SaaS companies through acquisition and tactical guidance. It is an experienced operator with a passion for software, partnering with founders to scale businesses.
Lead and develop a team of Remote Service Engineers to deliver exceptional technical support across scientific instruments and software.
Drive operational excellence by monitoring KPIs, implementing process improvements, and ensuring high-quality customer service.
Collaborate with cross-functional teams to optimize service delivery, manage talent pipelines, and promote continuous learning.
This position is listed on behalf of a partner company that manages applications and next steps. They value diversity, equity, accessibility, and employee well-being in a collaborative global work environment.
Lead NOC operations, manage network performance, and drive incident response across RAN, Packet Core, and Backhaul environments.
Serve as senior customer-facing contact for managed services accounts, handling escalations and service reviews.
Oversee staffing, development, and continuous improvement initiatives for NOC personnel.
RF Connect is a team of industry leaders transforming connectivity through the design, deployment, and support of high performance wireless networks. They invest in their team, have fun, and give back to the community, aiming to hire the best people and set the standard for the industry.
Ensure customer network environment compatibility with UCC products and onboard accounts within SLAs.
Lead technical troubleshooting and integration of products into client environments, including PBX and API automation.
Maintain close customer relationships and collaborate with the team while developing professional and technical skills.
GoTo delivers cloud communications and IT solutions that enable secure connections, collaboration, and flexibility. They are a global company committed to inclusivity, continuous learning, and a customer-obsessed culture, with a focus on simplifying and automating technology.
Troubleshoot and resolve technical issues across voice, data, security, and video services for residential and small business customers.
Document interactions, monitor outages, identify root causes, and escalate unresolved issues as needed.
Work scheduled shifts including nights, weekends, and holidays, while adapting to a fast-paced environment.
Lumos provides 100% fiber optic internet to homes and businesses across nine states in the East and Midwest, aiming to close the digital divide. After merging with North State and joining forces with T-Mobile, they continue to grow rapidly with a startup mindset and a focus on customer experience.
Lead the customer support org: hire, coach, and develop managers, frontline ICs, and support engineers while setting the technical bar.
Define and execute AI-first support strategy: design how AI tooling deflects, triages, and assists, with measurable quality improvement each quarter.
Own operations end-to-end: manage metrics, bug triage, staffing, knowledge layer, and act as senior escalation point for complex issues.
Triple Whale is an AI operating system for modern ecommerce that helps businesses see what's working, what's not, and what to do next, then takes action automatically. With over 60,000 brands like Pressed Juicery and True Classic using their platform, the company is driven by a customer-obsessed, fast-moving, and curious culture.
Own the full wholesale partner acquisition cycle, from identifying and qualifying prospects to negotiating and closing partnerships with the capacity to drive 500+ seats.
Drive multi-location enterprise wins across franchise networks, restaurant groups, property management, assisted living, and similar verticals through complex, multi-stakeholder deal management.
Build, refine, and document the acquisition-style sales process, creating a repeatable motion that scales beyond this role.
Ooma empowers people to connect through a cloud-based platform for work and home communication, including VoIP phone services and smart home security. FluentStream, a fast-growing provider of cloud-based communication solutions for SMBs, is a part of Ooma and prioritizes easy, reliable, and cost-effective enterprise-grade phone systems.
Own day-to-day workforce management across voice and chat support channels, including forecasting, scheduling, and real-time queue management.
Make daily adjustments to Zendesk triggers, automations, and Intercom routing to optimize ticket flow and agent workloads.
Monitor AI chatbot performance daily, adjust forecasts based on deflection trends, and report KPIs like SLA adherence and occupancy.
Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter and grow faster. Founded in 2017 in Houston, the company has grown from a single shop's vision to the industry's leading solution, fostering a culture of transparency, integrity, and innovation.
Lead the strategy and performance of a high-impact client support organization serving the healthcare technology sector, focusing on operational excellence and customer advocacy.
Oversee day-to-day support operations, optimize KPIs including customer satisfaction, response times, and backlog management, and drive organizational transformation through AI adoption and automation.
Mentor managers, develop future leaders, and collaborate with Product, Engineering, and Customer Success to improve product quality and deliver seamless customer experiences.
Our partner is a healthcare technology company serving the sector with innovative SaaS solutions. They operate in a remote-first environment and foster a collaborative, innovation-focused culture supporting professional growth.
Serve as the primary technical point of contact for enterprise clients, providing prompt solutions and ensuring issues are resolved or escalated.
Educate clients and internal users on effective tool use, best practices, and new functionality to maximize adoption.
Propose and implement innovative workarounds or optimizations to client roadblocks using existing tools and configurations.
Aledade is a public benefit corporation that empowers independent primary care. Founded in 2014, it is now the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.
Understand clients' business and technical requirements to proactively improve service quality.
Act as a technical liaison between client and organization, advocating on client's behalf.
Identify and drive improvements to increase stability and scale of technical infrastructure.
PointClickCare is a leading health tech company that helps providers deliver exceptional care with a platform serving over 30,000 provider organizations. It is founder-led and privately held, recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.
Partner with the LATAM sales team to own the technical side of customer opportunities from discovery through close.
Lead technical discovery, deliver demos, and design solution architectures using Telnyx products.
Explain Telnyx products across Voice, SIP Trunking, Messaging, Wireless/IoT, Networking, and AI.
Telnyx builds global connectivity solutions including a private multi-cloud IP network and APIs for seamless interconnection. The company is financially stable and profitable, fostering a culture of continuous learning and growth.
Define and execute the global customer service strategy, including tiered support models and regional structures.
Oversee platform implementation and integration with order management, fulfillment, and Google Photos ecosystems.
Lead global operations, manage vendor performance, and drive continuous improvement in customer experience.
Fujifilm North America Corporation provides imaging, electronic imaging, optical devices, business innovation, and industrial products. The company is part of Fujifilm, a global organization with over 70,000 employees, offering a collegial culture and flexible work environment.
Own backend and operational systems that support Clever's growth, partnering with senior engineers on APIs, integrations, and workflow automation.
Improve telecom, call, SMS, routing, logging, and follow-up workflows across Twilio, Kixie, and Five9.
Define success metrics and use AI tools to accelerate research, documentation, prototyping, and analysis.
Clever is a venture-backed real estate technology company revolutionizing how people buy, sell, and manage real estate. With a 4.9 TrustPilot rating and over 3,800 reviews, they've helped consumers save over $210 million in real estate fees.
Lead and develop two support teams: Community Support for the global rater workforce and Tier 2 Internal Support for Welo Data teams.
Design and maintain customer service automations including AI-assisted workflows, self-service tooling, and intelligent routing.
Define KPIs, own reporting cadences, and use data to identify gaps, set priorities, and drive continuous improvement.
Welo Data is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They deliver human judgment, data infrastructure, and evaluation systems to ensure AI model reliability across languages and cultures, supported by a global network of 500,000+ vetted experts spanning 300+ languages.