Network Support Specialist I

Role & Responsibilities:

• Troubleshoot and resolve technical issues across hardware, software, video, broadband, and phone services for residential and small business customers.
• Support both Business and Residential products, delivering effective solutions in a timely manner.
• Accurately document all interactions and updates in the service database throughout each stage of the support process.

Qualifications:

• 1–3 years of experience in customer support, network troubleshooting, or technical service—preferably within the telecommunications industry.
• High school diploma or equivalent required; technical certifications or relevant coursework are a plus.
• Comfortable reading and applying technical documentation, manuals, and procedures.

Benefits & Perks:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• 401K plan with up to 5% employer contribution and a self-directed brokerage option.