Lead the customer support org: hire, coach, and develop managers, frontline ICs, and support engineers while setting the technical bar.
Define and execute AI-first support strategy: design how AI tooling deflects, triages, and assists, with measurable quality improvement each quarter.
Own operations end-to-end: manage metrics, bug triage, staffing, knowledge layer, and act as senior escalation point for complex issues.
Triple Whale is an AI operating system for modern ecommerce that helps businesses see what's working, what's not, and what to do next, then takes action automatically. With over 60,000 brands like Pressed Juicery and True Classic using their platform, the company is driven by a customer-obsessed, fast-moving, and curious culture.
ezCater is a food tech platform for workplaces, connecting organizations with over 125,000 restaurants for employee meal programs and meetings. The company values innovation, high performance, and work/life harmony, with a collaborative and passionate team culture.
Provide comprehensive executive support and strategic program management to senior leadership in a fast-paced, remote-first environment.
Coordinate cross-functional initiatives, track strategic programs, and ensure accountability across Sales, Marketing, Finance, Product, and People Operations.
Leverage AI, automation, and productivity tools to streamline workflows and improve team effectiveness.
Our partner is a global customer-facing organization that leverages AI and automation to drive operational excellence. They offer a fully remote work environment with a collaborative, transparent, and innovation-driven culture, focusing on professional growth and cutting-edge productivity tools.
Lead, coach, and develop the Customer Support team through hiring, training, and performance conversations.
Manage daily operations of support queues and handle complex escalated customer issues.
Monitor performance metrics using Zendesk and Sigma, identify trends, and drive data-informed improvements.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses and care for their clients. Founded in 2016, we are a remote-first team of curious and empathetic people headquartered in Toronto, trusted by tens of thousands of practitioners across 70+ countries.
Lead a globally distributed End User Services team to deliver exceptional support across all time zones.
Drive operational excellence through automation, AI, and self-service to scale support efficiently.
Partner with People Operations and Security to ensure seamless onboarding and tooling lifecycle management.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve security. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, all-remote culture where AI is a core productivity multiplier and every voice is valued.
Drive evolution of Global Support into proactive, intelligence-driven, AI-enabled customer operations through operational intelligence, escalation governance, and workflow automation.
Lead cross-functional operational alignment across Support, Product, Engineering, and Customer Experience teams to modernize support operations.
Oversee support operational tooling, systems optimization, and readiness for major releases and strategic initiatives.
Everbridge is a global leader in critical communications, public safety, and enterprise safety solutions, enabling organizations to deliver life-saving communications at scale. The company fosters a culture of operational excellence, innovation, and proactive customer advocacy.
Lead a global, multi-time-zone customer support organization with full accountability for first contact resolution, response and resolution times, CSAT, and retention.
Apply deep hospitality or hospitality-technology experience to every escalation and process decision, understanding property operations and distribution.
Deploy AI-assisted support with strong instincts for where it helps the hotelier and where it gets in the way, prioritizing accuracy over scale.
Cloudbeds is transforming hospitality with an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. The company is a completely remote team of over 650 employees across 40+ countries, named the World's Best Hotel PMS Solutions Provider and featured on Deloitte's Technology Fast 500.
Lead and develop a team of Operations Supervisors across frontline and escalation functions.
Own performance against key operational metrics including service levels, quality, and customer satisfaction.
Partner with WFM, Training, Product, and Engineering teams to improve operational performance and customer outcomes.
Honk is a technology-driven roadside assistance platform connecting enterprise customers with a nationwide network of independent service providers. We are a PE-backed, scaling fast remote-first company aggressively investing in automation and AI.
Provide strategic direction for the product support department's CRM, processes, and tooling to drive service improvement.
Lead and develop a global team of support managers and team leads through growth and change.
Define and implement AI-assisted support strategies, metrics frameworks, and self-service initiatives to optimize customer experience.
The Adaptavist Group is a global family of companies that helps businesses improve through enterprise software and services across ecosystems like Atlassian and AWS. With a remote-first culture and generous benefits, they employ a diverse team focused on collaboration and innovation.
Own the end-to-end customer support experience, improving CSAT through AI-led operations and cross-functional escalation management.
Lead a global team across US, Europe, and Hyderabad, building culture and operational excellence.
Use data to advocate for customers, managing support health metrics and surfacing pain signals to leadership.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. With over 2,000 customers and a culture focused on innovation and human-first values, the company builds solutions for customer success, product experience, and community.
Own the vision and strategy for product support, defining best-in-class service levels and building a phased roadmap balancing long-term transformation with near-term quality.
Lead, develop, and retain a high-performing support team, including internal staff and outsourced partners, fostering a resilient, customer-first culture.
Architect the path to AI-augmented support, assessing workflows and tooling to design a scalable foundation and lead implementation and refinement.
Inspiren offers the most complete and connected ecosystem in senior living. Founded by a former Green Beret turned cardiothoracic nurse, the company provides integrated solutions that capture everything happening within a community, backed by nurse specialists and powerful analytics to drive efficiency, profitability, and better care outcomes.
Own the systems, processes, and data infrastructure that enable Customer Success and Account Management teams to operate at scale.
Design and implement integration architecture in Planhat to create a single source of truth for customer health, engagement, and commercial data.
Build proactive alerting, playbooks, and nudge workflows that surface risks and opportunities to CSMs and AMs without manual effort.
Adthena is an award-winning search intelligence platform powered by patented AI technology, helping brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Trusted by global brands like Citibank, L’Oréal, and Volvo, and backed by Updata Partners, the company has been redefining search intelligence since 2012 with a strong culture (93% average approval rating, eNPS of 27) and a remote-first approach.
United States
Unlimited PTO
12w maternity
12w paternity
Manage a portfolio of complex customer situations and lead a team of support staff across multiple SaaS products.
Serve as the senior escalation point for executive-level issues, drafting communications and coordinating cross-functional resolution.
Drive operational improvements through process design, knowledge management, and performance coaching.
Cordance accelerates growth of B2B SaaS companies through acquisition and tactical guidance. It is an experienced operator with a passion for software, partnering with founders to scale businesses.
Manage and coach a multi-tier Support team to deliver best-in-class omnichannel customer experience.
Analyze team performance and ticket data to drive improvements in efficiency, quality, and response times.
Collaborate cross-functionally with Support leadership, Product, and Engineering on initiatives to continually improve operations.
Boulevard provides a client experience platform for appointment-based self-care businesses. Our team values diverse backgrounds and embraces experimentation to drive impact.
Lead a global, multi-region customer support organization with full ownership of key performance metrics.
Drive the adoption of AI-assisted support solutions while ensuring personalized customer interactions.
Develop and coach managers across multiple time zones, fostering a culture of accountability and continuous improvement.
The company is a fast-growing technology environment in the hospitality industry. It fosters a remote-first, inclusive, and collaborative culture with a globally distributed team.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.
Define and lead the multi-quarter strategy for Go-To-Market Operational Excellence, aligning operational initiatives with company-wide growth and revenue objectives.
Lead, mentor, and scale a high-performing operations team focused on identifying systemic inefficiencies and driving long-term structural improvements.
Partner closely with executive stakeholders across GTM, RevOps, Systems, Data, Product, and Finance to align operational priorities and execution.
Jobgether is an AI-powered job matching platform connecting top candidates with hiring companies globally. They operate as a fully remote, globally distributed organization with a focus on data-driven recruitment processes.
Lead service delivery managers and teams to align execution with customer needs and long-term service transformation goals.
Define and advance the future-state operating model, translating strategy into roadmaps and measurable improvements in customer experience and efficiency.
Build performance discipline with KPI frameworks, dashboards, and operating reviews to manage workload, capacity, and service risks.
Daktronics designs, engineers, manufactures, and supports digital LED display technology and audio systems, creating products for sports venues and businesses worldwide. They offer meaningful work, flexible opportunities, competitive compensation, and benefits in a team-oriented culture.
Own ticket lifecycle management with AI assistance, resolving issues and driving adoption.
Drive value delivery by building onboarding plans, tracking usage, and generating health reports.
Maintain relationships and commercial cadence, including renewal reviews and expansion spotting.
DevRev builds an AI platform called Computer that unifies data sources and workflows. Backed by $150M+ from Khosla Ventures and Mayfield, DevRev is trusted by global companies across industries.
Respond to customer inquiries via live chat and troubleshoot technical platform issues from initial contact through resolution.
Become an expert in Triple Whale's platform and the broader ecommerce ecosystem, advising customers on best practices.
Partner with Product, Engineering, and Customer Success to improve customer experience and drive product enhancements.
Triple Whale is an AI operating system built for modern ecommerce that helps brands see what's working and take action. With over 60,000 brands like Pressed Juicery and OUAI, they turn complex data into profit-growing actions.