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About the Role:
- Lead a critical technical support function for a remote, distributed team.
- Combine people leadership, operational excellence, and technical problem-solving.
- Shape support strategies and drive continuous improvement to meet business expectations.
What We Offer:
- Competitive annual base salary range of $63,000 – $86,000.
- Comprehensive benefits including medical, dental, vision, life insurance, and 401(k).
- Opportunity to lead and develop a remote team in a technology-focused organization.
Key Responsibilities:
- Manage daily service desk operations, including staffing, training, and performance management.
- Oversee ticket management and ensure SLAs, metrics, and customer satisfaction standards are met.
- Analyze operational data to identify trends and implement proactive improvements.
Partner Company
The partner company is a technology-focused organization that provides customer success and support services. It operates with a remote, distributed team and emphasizes innovation, customer experience, and continuous improvement.