Perform scheduled maintenance, troubleshooting, and repairs on da Vinci Surgical Systems within assigned territory.
Coordinate system installations, hardware delivery, and ensure compliance with O.R. protocol and HIPAA standards.
Complete administrative duties, maintain inventory, and support sales teams and customer training as needed.
Intuitive is a pioneer and market leader in robotic-assisted surgery, expanding the potential of physicians to heal without constraints. For over 25 years, they have built a diverse and inclusive team of passionate people committed to making a difference in healthcare.
Lead and evolve the Field Services organization across North America, overseeing regional field operations, remote technical support, and fleet management to deliver consistent, high-quality service.
Drive operational excellence through data-driven decision-making, continuous improvement methodologies like Lean and Six Sigma, and a focus on customer experience and cost control.
Manage multiple operational P&Ls, develop strategic plans, and collaborate with cross-functional teams to support growth and scalability.
Verra Mobility is a global leader in smart mobility, developing technology-enabled solutions for safe cities and smart roadways. They are a large company with over 10,000 safety cameras, serving 8.5 million vehicles, and have a culture centered on integrity, accountability, and collaboration.
Provide technical support, troubleshooting, and repair for all Intuitive products to ensure high customer satisfaction.
Perform scheduled maintenance, system inspections, and upgrades in compliance with procedures and timelines.
Manage assigned territory, including customer relationships, installation coordination, and administrative tasks.
Intuitive is a global leader in robotic-assisted surgery, creating technologies like the da Vinci surgical system and Ion to transform minimally invasive care. With nearly 30 years of history, the company employs a dedicated team of engineers, clinicians, and innovators focused on improving surgical outcomes worldwide.
Manage the Field Service fleet vehicle program, including vehicle orders, maintenance, reporting, and compliance.
Oversee calibrated tools and tooling programs, ensuring inventory control and process improvements.
Lead the field service training and mentorship program, coordinating schedules and tracking progress.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, developing technologies like the da Vinci surgical system. The company is a large team of engineers, clinicians, and innovators dedicated to making surgery smarter, safer, and more human.
Lead and develop a regional field service team of Senior and Field Service Engineers.
Drive operational performance, revenue, and margin targets while ensuring safe and efficient maintenance of EV charging infrastructure.
Build strong customer relationships and manage escalated issues to deliver an exceptional service experience.
SWARCO EVOLT Charging Ltd is a leading provider of electric vehicle charging infrastructure, delivering reliable installation, maintenance and support services. As part of SWARCO UK & Ireland, the company offers a supportive and collaborative working environment focused on innovation and continuous improvement.
Install, support, troubleshoot, and repair robotic-assisted surgery systems at customer sites.
Ensure all service agreements and warranty obligations are met while exceeding customer expectations.
Coordinate with sales teams and provide technical support and training to end-users.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, with technologies like the da Vinci surgical system. They are a team of engineers, clinicians, and innovators dedicated to making surgery smarter and more human.
Lead a nationwide field technical service organization to drive service performance and customer satisfaction.
Develop and execute strategic service objectives that align with commercial priorities and business growth.
Manage the service P&L, ensuring profitability and sustainable revenue growth.
The company provides advanced diagnostic technologies to healthcare customers across North America. It is a large, mission-driven organization with a focus on innovation and improving healthcare outcomes.
Provide front-line technical support for LGC's laboratory instrumentation and consumables, including installations, repairs, preventative maintenance, and training.
Collaborate with internal teams and customers to resolve technical issues, ensuring high customer satisfaction with up to 75% travel domestically and internationally.
Contribute to business growth by achieving service KPIs such as Fixed Right First Time, customer satisfaction, and turnaround time.
LGC is a leading global life science tools company providing mission-critical components for genomic analysis and quality assurance. With over 175 years of scientific heritage, the company values collaboration, integrity, and brilliance.
Perform all scheduled maintenance activities including inspections, preventive maintenance, software updates, and upgrades.
Troubleshoot, diagnose, and repair all Intuitive products within specified territory.
Coordinate system and hardware delivery and installation, and complete administrative duties.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. The company develops technologies like the da Vinci surgical system and Ion, and is united by a purpose to make surgery smarter, safer, and more human.
Provide world-class hands-on support for imaging equipment through accurate diagnosis, repair, and preventative maintenance.
Collaborate with fellow engineers and maintain clear documentation to ensure service continuity and quality.
Ensure compliance with safety regulations and OEM guidelines while traveling to customer sites.
Arch Solutions delivers uptime optimization service agreements for medical imaging and technology equipment. Their team of skilled engineers resolves over 75% of cases remotely, focusing on in-depth troubleshooting and preventive maintenance.
Providing technical support to customers, field engineers, and sales professionals for da Vinci systems and solutions.
Managing a team of Technical Support Engineers, including digital technical support and Sterile Reprocessing Services.
Driving key metrics and cross-functional projects to support departmental goals and ensure compliance with local requirements.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, known for the da Vinci surgical system. With nearly 30 years of history, their team of engineers, clinicians, and innovators is united by a purpose to make surgery smarter, safer, and more human.
Perform installations, inspections, and preventive maintenance to ensure product success.
Investigate technical trends, manage escalated cases, and resolve product issues.
Drive skill development, lead new product introductions, and mentor regional teams.
Brainlab is a leader in digital surgery, radiotherapy, and integrated operating rooms. They employ over 2,000 people across 25 locations with a close-knit, collaborative culture.
Test, troubleshoot, and repair instruments and equipment to the Field Replaceable Unit (FRU) level.
Analyze complex situations and apply independent judgment when resolving problems.
Perform electronic, mechanical, pneumatic, and electrical repairs on analytical laboratory instruments.
10x Genomics accelerates understanding of biology by enabling scientists to advance research in cancer, immunology, and neuroscience. The company fosters an inclusive and dynamic environment where teams are empowered to pursue new ideas.
Lead a high-performing Digital Sales team to accelerate pipeline growth, customer acquisition, and market expansion.
Develop and execute innovative sales strategies to drive adoption of Intuitive's digital portfolio, including My Intuitive+ platform.
Collaborate cross-functionally with Marketing, Product Management, and Clinical teams to optimize go-to-market initiatives.
Intuitive is a pioneer and market leader in robotic-assisted surgery, striving to expand the potential of physicians to heal without constraints. For over 25 years, the company has worked with hospitals globally to solve healthcare challenges, fostering an inclusive culture built around diversity of thought and mutual respect.
Provide technical service and support for medical imaging systems, ensuring equipment reliability and customer satisfaction.
Perform preventive and corrective maintenance, troubleshooting, and system optimization for X-ray, CT, MRI, and Interventional X-ray systems.
Collaborate with remote support teams and healthcare customers to maximize equipment uptime and minimize operational disruptions.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They partner with employers to manage applications and next steps, focusing on objective and fair matching based on role requirements.
Install and maintain Growth Direct systems to meet customer expectations.
Complete preventative maintenance and emergency repairs on time.
Develop technical and communication skills with guidance from senior FSEs.
Rapid Micro Biosystems develops innovative products for fast, accurate detection of microbial contamination in pharmaceutical manufacturing. The company is a growing global leader in microbiology automation with headquarters in Massachusetts and field offices worldwide.
Lead growth engineering squads to drive activation, adoption, and monetization through experimentation.
Partner with Product, Design, and Data to shape strategy and identify high-leverage opportunities.
Coach engineers on experimentation, analytics, and engineering quality to deliver measurable business outcomes.
Fleetio is a modern software platform that helps organizations manage fleet operations. The company is a well-funded startup with a strong engineering culture and a focus on product-led growth.
Calibrate, repair, and maintain imaging systems to OEM performance standards.
Provide positive, professional interactions with clinical and radiology teams.
Ensure compliance with all regulatory, safety, and quality requirements.
Arch Solutions provides in-depth troubleshooting, rapid repair, and preventive maintenance for all medical imaging equipment. We provide 24/7 comprehensive maintenance support that our customers rely on to prevent downtime and ensure patient safety.
Lead a remote engineering team building impactful healthcare technology solutions.
Drive Agile development practices and collaborate with cross-functional teams.
Mentor engineers and ensure software quality, scalability, and compliance.
Our partner develops technology solutions that improve healthcare delivery and patient outcomes. They foster a collaborative, remote-friendly culture with a focus on professional growth and inclusive teamwork.
Produce Sales Qualified Leads (SQLs) through outbound prospecting and follow-up on Marketing Qualified Leads targeting non-hospital customers.
Qualify customers and identify their needs and pain points to recommend Siemens Healthineers solutions.
Support Account Executives through the sales cycle with research, communication, and resource coordination.
Siemens Healthineers is a leader in medical technology, pushing boundaries to create better outcomes for patients worldwide. With over 72,000 employees across more than 70 countries, we foster a culture of inclusivity and innovation.