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Role and Responsibilities:

  • Deliver reliable, high-quality service to customers while adding technical strength to the engineering team.
  • Combine hands-on technical execution with collaboration, cross-training, and disciplined documentation.

Customer Service and Technical Execution:

  • Provide world-class, hands-on support through accurate diagnosis, repair, maintenance, and calibration of imaging equipment.
  • Engage with customers in a positive, professional, and solutions-oriented manner to build trust and confidence.

Collaboration and Compliance:

  • Support and collaborate with fellow engineers to share expertise and resolve complex issues.
  • Perform all work in compliance with regulatory requirements, OEM guidelines, and company policies with a focus on safety.

Arch Solutions

Arch Solutions delivers uptime optimization service agreements for medical imaging and technology equipment. Their team of skilled engineers resolves over 75% of cases remotely, focusing on in-depth troubleshooting and preventive maintenance.

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