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Role and Responsibilities:
- Deliver reliable, high-quality service to customers while adding technical strength to the engineering team.
- Combine hands-on technical execution with collaboration, cross-training, and disciplined documentation.
Customer Service and Technical Execution:
- Provide world-class, hands-on support through accurate diagnosis, repair, maintenance, and calibration of imaging equipment.
- Engage with customers in a positive, professional, and solutions-oriented manner to build trust and confidence.
Collaboration and Compliance:
- Support and collaborate with fellow engineers to share expertise and resolve complex issues.
- Perform all work in compliance with regulatory requirements, OEM guidelines, and company policies with a focus on safety.
Arch Solutions
Arch Solutions delivers uptime optimization service agreements for medical imaging and technology equipment. Their team of skilled engineers resolves over 75% of cases remotely, focusing on in-depth troubleshooting and preventive maintenance.