Field service Engineer will be supporting all da Vinci® Surgical platforms. Analyze customer’s requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer. Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality and that Uptime Guarantees are achieved.
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Demonstrate technical competency for remote support and remain updated with the latest technological developments. As the nodal point for technical issues, deliver a good understanding of the Hospital Informatics product portfolio. You'll handle complex customer technical requests, provide remote support, and ensure timely call dispatch and updates. This role involves collaboration, onsite support, and driving for remote FCO implementation.