Field Service Engineer II

Service Delivery:

• Deliver industry leading service through instrument installations, training, preventative maintenance, repairs, operational assistance to customers.
• Develop strong relationships through professionalism and technical knowledge in all customer interactions, providing system start-up, integration support, and production optimization to meet customer needs.
• Provide on-call emergency service support and troubleshooting assistance 24/7 and up to 75% travel.

Training:

• Participate and deliver on-site operator and technical training to customers.
• Gain further knowledge of the LGC product line through trainings and staff meetings, keeping up to date on new products, markets, customers, and competitors.
• Support new processes and instrument implementation in field and collaborate with sales on potential new opportunities.

Problem Solving:

• Take lead and collaborate with other FSE’s and Technical Advisor team to resolve customer issues and improve processes.
• May be responsible to oversee and support special projects as assigned and delegate tasks to others when appropriate.
• Responsible to effectively communicate instrument status, issues, and customer complaints and needs to appropriate managers and Technical Advisor Team.